Technical Support Expert

12 hours ago


San Fernando, Central Luzon, Philippines beBeeServiceDesk Full time ₱600,000 - ₱900,000
Service Desk Professional

We are seeking a skilled Service Desk Analyst to provide exceptional end-user support. This role involves managing incidents and requests within a ticketing system, performing daily follow-ups with end users, and resolving username and password problems.

Responsibilities:
  • Deliver top-notch service desk support via phone, email, and chat
  • Manage tickets and incidents efficiently within our ticketing system
  • Conduct regular follow-ups with end users to ensure issue resolution
  • Resolve complex username and password issues
  • Provide multifactor authentication, single sign-on, and VPN assistance
  • Offer software and application support
  • Provide remote hardware support for various devices
  • Assist with technical troubleshooting and how-to inquiries
Requirements:
  • CompTIA A+ certification or equivalent experience
  • Experience supporting Microsoft 365, Windows 10, and Active Directory
  • 1+ year of experience with Mac OS
  • Familiarity with the ServiceNow ticketing system
  • Proficiency with remote access tools such as LogMeIn, TeamViewer, and Take Control
  • Strong technical skills and knowledge of common technologies
  • Understanding of Active Directory, Azure, O365, MFA, SSO, Okta, networking, and server concepts
  • Able to work in a fast-paced environment and multitask effectively
  • Excellent technical troubleshooting and customer service skills
  • Strong verbal and written communication skills


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