Technical Support Expert
20 hours ago
We are seeking a highly skilled and detail-oriented individual to provide exceptional technical support to end users across the organization. This remote role is crucial in delivering top-notch IT services to employees at all levels, including senior and executive leadership.
The ideal candidate will have hands-on experience with PCs and Apple mobile devices, proficiency with newer Windows operating systems, and excellent customer service skills.
Key Responsibilities:- Provide technical support for PCs, Windows operating systems, and Apple mobile devices.
- Diagnose and resolve hardware, software, and fundamental network issues remotely.
- Document and manage support requests through an ITSM/ticketing platform.
- Maintain clear and effective communication with users to facilitate prompt and efficient resolutions.
- Provide level one triage for VDI users
- Escalate complex incidents to senior technicians as required.
- Adhere to company policies concerning security and confidentiality.
- Demonstrates exceptional organizational, time-management, and follow-up abilities.
- Maintains confidentiality and addresses sensitive requests with professionalism.
- Exhibits outstanding proficiency in both written and verbal communication.
- Possesses strong interpersonal skills, supporting employees at all organizational levels.
- Operates independently and excels in dynamic, remote work environments.
- Has prior experience providing support for PC hardware, Windows 10/11, and Apple iOS devices.
- Understands basic networking concepts and is adept at troubleshooting issues.
This role offers a unique opportunity to work in a dynamic environment, utilizing cutting-edge technologies to deliver exceptional results.
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