Customer Success Manager

3 weeks ago

Pasig, National Capital Region, Philippines A2 HOSTING Full time
The Opportunity

We're looking for an Account Manager to join our Manila office. This role is ideal for someone who enjoys building relationships, solving problems, and helping customers grow their business with us. Each Account Manager will be the dedicated point of contact for several key clients (typically resellers and high-value hosting customers spending over $300/month).

Your focus will be to maintain strong relationships, ensure customer satisfaction, and identify opportunities to grow client accounts through additional services, upgrades, and better adoption of our platform.

Key Responsibilities
  • Act as the main point of contact for key assigned clients.
  • Build strong, long-term relationships with customers, ensuring they feel supported and valued.
  • Maintain and grow revenue per client by identifying opportunities for upselling and cross-selling hosting products, domains, and related services.
  • Proactively monitor client health metrics, such as:
    • Monthly revenue per client
    • Number of active products per client
    • Number of domains under management
    • Cancellation trends
    • NPS / CSAT scores
  • Work closely with the support and sales teams to ensure clients receive timely care.
  • Provide periodic check-ins and account reviews to identify areas for improvement or growth.
  • Manage client retention efforts, addressing potential churn risks before they escalate.
About You
  • Prior experience in account management, customer success, or hosting industry support preferred.
  • Excellent communication and relationship-building skills.
  • Strong understanding of web hosting, domains, and related technologies (or willingness to learn).
  • Comfortable working with data to track KPIs and make decisions.
  • Proactive, self-motivated, and customer-focused mindset.
What We Offer
  • An exciting opportunity to shape lasting client relationships and elevate their web hosting experience.
  • A supportive, collaborative culture where your expertise drives customer satisfaction and retention.
  • Competitive compensation with growth opportunities in a truly global business.

Join us to build the team that builds


#J-18808-Ljbffr

  • Customer Success Manager

    2 weeks ago

    Pasig, National Capital Region, Philippines hosting Full time

    OverviewThe OpportunityWe're looking for an Account Manager to join our Manila office. This role is ideal for someone who enjoys building relationships, solving problems, and helping customers grow their business with us. Each Account Manager will be the dedicated point of contact for several key clients (typically resellers and high-value hosting customers...

  • Customer Success Partner

    2 weeks ago

    Pasig, National Capital Region, Philippines beBeeSuccess Full time ₱975,636 - ₱1,189,980

    About DialpadDialpad is the leading AI-powered customer communications platform. We transform how businesses communicate with their customers using real-time, AI-driven insights.At Dialpad, you'll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. Every conversation matters, and...

  • Customer Success Advocate

    2 weeks ago

    Pasig, National Capital Region, Philippines beBeeSupport Full time ₱15,000 - ₱25,000

    Job OpportunityThe role of a Customer Success Advocate plays a vital part in helping customers achieve success with our software solution by providing prompt support, proactive solutions, and delivering an exceptional client experience.This position focuses on building strong relationships with customers, offering tailored guidance, and troubleshooting...

  • Customer Success Associate

    2 weeks ago

    Pasig, National Capital Region, Philippines Iron Mountain Full time

    At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.We provide expert, sustainable...

  • Customer Success Associate

    2 weeks ago

    Pasig, National Capital Region, Philippines Iron Mountain Full time

    OverviewAt Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.We provide expert, sustainable...

  • Customer Success Manager- Commercial Learning

    1 day ago

    Pasig, National Capital Region, Philippines Vector Solutions Full time ₱1,200,000 - ₱2,400,000 per year

    OverviewVector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector's unique product set aims at training and learning management, continuing education (CE), compliance, workforce scheduling, safety management, and more.Our mission is to empower everyday heroes in the public, educational and...

  • Proven Customer Success Specialist

    2 weeks ago

    Pasig, National Capital Region, Philippines beBeeCustomer Full time ₱54,898 - ₱72,893

    Customer Success ProfessionalWe're seeking a highly skilled Customer Success Professional to join our team. As a key player in our customer success strategy, you will be responsible for driving customer adoption and retention.This role requires a deep understanding of our platform and its use cases. You will work closely with our sales and product teams to...

  • Customer Success Champion

    2 weeks ago

    Pasig, National Capital Region, Philippines beBeeCustomerSuccess Full time $80,000 - $104,000

    We are seeking a professional to join our team in the role of Customer Success Champion.This is an excellent opportunity for someone who is passionate about delivering exceptional customer experiences and building long-term relationships with clients.

  • Customer Success Career Accelerator

    2 weeks ago

    Pasig, National Capital Region, Philippines beBeeCareer Full time ₱6,000,000 - ₱8,000,000

    Job DescriptionWe are seeking a Career Accelerator to strengthen our client engagement and support initiatives. This role is ideal for a tech-savvy professional who wants to build a career in customer success.The role involves conducting product demos, managing customer communication, supporting onboarding, and working with CRM software to ensure client...

  • Customer Success Associate

    2 weeks ago

    Pasig, National Capital Region, Philippines beBeeCustomer Full time ₱3,000,000 - ₱4,200,000

    Job Title: Customer Success Associate