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Customer Success Professional

3 weeks ago

Pasig, National Capital Region, Philippines beBeeClientSuccess Full time ₱4,000 - ₱8,000

Are you looking for a challenging role where you can utilize your skills and experience to drive business growth? Our company is seeking an experienced Customer Success Manager/Client Partner who will be responsible for managing a portfolio of accounts, supporting key strategic accounts, and coordinating onboarding activities.

Key Responsibilities:
  • Manage a portfolio of accounts with responsibility for satisfaction, delivery health, and retention
  • Support Client Partners on key strategic accounts by owning assigned workstreams, deliverables, or service areas
  • Coordinate onboarding activities, client communications, project timelines, and reporting workflows to ensure a smooth and consistent delivery experience
  • Monitor account performance metrics (e.g., TTFV, CSAT, delivery quality) and surface actionable insights, risks, or opportunities for Client Partners
  • Build trusted relationships with client stakeholders by responding to questions, tracking progress, and ensuring alignment to expectations
Required Skills and Qualifications:
  • 5 - 7 years of experience in client success, project management, or marketing operations roles
  • Experience managing client communications, onboarding, and delivery coordination across cross-functional teams
  • Strong command of marketing operations, KPIs, and platform workflows
  • Demonstrated ability to prioritize, multitask, and operate with calm urgency
What We Offer:
  • Opportunities for career growth and progression
  • Competitive salary and benefits