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Global Training and Development Operations Manager
1 month ago
This role is open to candidates who already possess the right to live and work in the country. We're seeking a passionate professional for our BPO Training and Development Associate Manager position, based in Taguig. The ideal candidate will have extensive experience in training and development, particularly in contact centers or BPOs.
Key Responsibilities:
Assessing training needs involves analyzing performance trends and identifying areas for improvement. This requires implementing reviews, designing and developing training curriculum, content, and evaluation processes. Reporting duties include generating, reviewing, and distributing relevant reports, maintaining data tracking, and assisting with team-specific reporting activities.
Requirements:
To be successful in this role, you'll need at least 7 years of experience in training and development, with a minimum of 2 years in the contact center or BPO industry. You should also have at least 5 years of experience as a lead, with expertise in business training, professional development, research, and workshops. Strong presentation skills are essential, along with the ability to analyze performance trends and implement intervention programs.
Salary Information:
The estimated annual salary for this position is approximately PHP 1,200,000, depending on your qualifications and experience. This figure reflects the expected compensation for someone with the necessary skills and qualifications, taking into account the location and industry standards.