Talent Development Manager

3 days ago


Manila, National Capital Region, Philippines eClerx Philippines, Inc. Full time
Job Description
We are seeking an experienced HR Business Partner to join our team at eClerx Philippines, Inc. The successful candidate will be responsible for providing strategic HR advice, managing employee relations, and overseeing talent development programs.

Main Responsibilities
  • Drive strategic HR initiatives, ensuring alignment with company goals and objectives.
  • Develop and implement HR policies and procedures, ensuring compliance with local labor laws and regulations.
  • Manage complex employee relations issues, providing guidance and support to resolve conflicts and improve employee satisfaction.
  • Lead organizational change initiatives, ensuring effective communication and minimal disruption to operations.
  • Oversee talent development programs, including training, coaching, and mentoring to enhance employee skills and knowledge.
  • Implement performance management processes, setting clear expectations and developing plans to achieve business objectives.
  • Enhance employee engagement through various programs and initiatives, fostering a positive work environment.
  • Analyze HR metrics and data to inform decision-making and optimize HR processes.
  • Lead and manage a high-performing team, promoting a culture of excellence, quality, and customer service.

Qualifications
  • Bachelor's degree in Human Resources, Business Administration, or related field.
  • Minimum 5 years of HR experience, with at least 2 years in a leadership capacity.
  • Prior experience as a Business Partner/Generalist in a Call center / Outsourcing / Shared Services company.
  • Strong knowledge of HR best practices and labor laws.
  • Excellent interpersonal and communication skills.
  • Proven ability to manage multiple priorities and projects.
  • Strong problem-solving and conflict resolution skills.
  • Amenable to work late shifts or early morning shifts, if required.
  • Able to work in Alabang, Muntinlupa City, if needed.


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