Technical Support Solutions Specialist

2 weeks ago

Imus, Calabarzon, Philippines beBeeTechnical Full time $90,000 - $120,000
Job Description

We are seeking a Technical Support Solutions Specialist to play a vital role in resolving complex technical issues for our customers. This individual will serve as the primary escalation point for critical technical issues, providing expert technical support while maintaining a customer-centric approach.

Main Responsibilities:
  • Escalate and resolve complex technical issues through thorough investigations and collaboration with internal teams.
  • Work closely with Engineering and Product teams to identify, document, and escalate bugs or system limitations.
  • Mentor junior Support Engineers, sharing knowledge and best practices to improve troubleshooting efficiency.
  • Continuously learn and master technical knowledge to stay up-to-date with industry developments.
  • Assist in creating and improving knowledge base documentation with solutions to recurring and newly discovered issues.
Required Skills and Qualifications

To be successful in this role, you should have:

  • Minimum 3 years of technical support experience, with at least 1 year handling escalations or advanced troubleshooting in a SaaS or similar environment.
  • Strong background in customer service and technical problem-solving.
  • Proven ability to diagnose and troubleshoot complex SaaS applications.
  • Proficiency in using ticketing and chat support systems.
  • Experience working with SaaS integrations and debugging API-related issues.
Benefits

This role offers a unique opportunity to grow your skills and expertise in a dynamic and supportive environment. You will have access to ongoing training and development opportunities, as well as a collaborative team that values open communication and teamwork.

Others

Please note that this is a full-time position, and we offer a competitive salary and benefits package. If you are passionate about delivering exceptional customer service and have a strong background in technical support, we encourage you to apply for this exciting opportunity.

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