Technical Support Specialist

2 weeks ago


Imus, Calabarzon, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000
Job Title: Technical Support Specialist

This role involves providing technical assistance and troubleshooting support for clients across various industries. The ideal candidate will possess excellent communication skills, strong analytical abilities, and experience in a call center environment.

  • The primary responsibilities include responding to inbound technical support requests via phone, chat, or email.
  • Diagnosing and resolving hardware, software, and network issues.
  • Guiding customers through step-by-step solutions and escalating complex issues when necessary.
  • Documenting all customer interactions accurately in the system.
Requirements

To excel in this position, candidates should have:

  • A high-speed internet connection.
  • An appropriate, quiet work environment.
  • Strong language proficiency in English.
  • Previous work-from-home experience.


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