Remote Night Shift Customer Service Representative

1 day ago

Manila, National Capital Region, Philippines beBeeCustomerSupport Full time ₱20,000 - ₱25,000

About Customer Service Role at JWay Group, Inc.

We are a company that delivers innovative and high-quality business solutions to our clients. Our team is driven by a culture of collaboration, continuous improvement, and a commitment to client success.

Job Overview

We are actively looking for enthusiastic and dedicated Customer Support Professionals to join our remote team. This role involves providing exceptional customer support during night shifts.

Key Responsibilities

  • Provide timely and accurate responses to customer inquiries via phone, email, and chat.
  • Troubleshoot and resolve customer issues efficiently, ensuring minimal disruption to their experience.
  • Maintain a thorough understanding of our products and services to provide accurate information to customers.
  • Document customer interactions and issue resolutions in our CRM system.
  • Conduct follow-up communications to ensure customer issues are resolved and satisfaction is achieved.
  • Collect and relay customer feedback to relevant departments for continuous improvement.
  • Work closely with team members and supervisors to ensure a seamless customer service experience.

Requirements

  • Prior experience in a customer service role, preferably in a remote or night shift setting.
  • Experience with CRM software and customer support tools.
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving and troubleshooting abilities.
  • Ability to manage multiple tasks and priorities in a fast-paced environment.

Benefits

We offer the flexibility of remote work, making it ideal for candidates who excel in a virtual work environment.

What We Offer

  • A dynamic and supportive team environment.
  • Opportunities for growth and professional development.
  • A competitive salary and benefits package.

We are an equal opportunities employer and welcome applications from diverse candidates.

Thank you for your interest in this opportunity. We look forward to reviewing your application.

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