Remote Customer Service Representative

1 day ago

Manila, National Capital Region, Philippines beBeeCustomerService Full time ₱500,000 - ₱1,000,000
Job Title: Remote Customer Service Representative

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of clients worldwide.

We are seeking an enthusiastic and skilled Remote Customer Service Representative to support various customer service initiatives for a range of well-known clients. This role offers the opportunity to contribute to high-impact projects with prestigious brands. Strong proficiency in English, both written and spoken, is required.

This position allows you to grow professionally, develop your skills, and make a positive impact on customers' lives. Our ideal candidate has excellent communication and problem-solving skills, with a strong command of the English language.

Key Responsibilities:
  • Handle inbound and outbound calls professionally and efficiently, ensuring a seamless customer experience.
  • Resolve customer issues on the first call through effective problem-solving and research.
  • Retrieve information across systems to support customer needs, enhancing their overall satisfaction.
Qualifications and Requirements:
  • A minimum age requirement of 18 years.
  • A high school diploma or equivalent education.
  • Prior call center experience, with a proven track record of success.
  • Excellent English language skills, including reading, writing, and speaking.

This is an exciting opportunity to join our dynamic team as a Remote Customer Service Representative. If you have a passion for delivering exceptional customer service and excel in a fast-paced environment, we encourage you to apply for this role.

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