Customer Service Representative

1 day ago


Manila, National Capital Region, Philippines beBeeSupport Full time ₱600,000 - ₱1,000,000

We are seeking a highly skilled customer service representative to join our team. This role will be responsible for providing top-notch customer support and ensuring exceptional service levels.

About the Role

This is a temporary position that may turn into a full-time role, covering for an employee on leave until the end of the year. The ideal candidate will have strong communication skills, problem-solving abilities, and empathy. They will work closely with other teams within the company to ensure comprehensive problem resolution and customer satisfaction.

Job Responsibilities

The customer service representative will be responsible for:

  • Providing excellent customer service by addressing inquiries and resolving issues.
  • Assisting customers with technical problems, offering solutions and guidance.
  • Cross-functional interaction with other teams to ensure comprehensive problem resolution and customer satisfaction.
Requirements

To be successful in this role, the candidate must have:

  • Strong experience in customer service.
  • Proficiency in English.
  • Excellent troubleshooting and problem-solving skills.
  • Strong communication abilities.
  • Experience in tech-centric managed services.
  • Familiarity with product support and troubleshooting processes.
  • Any relevant certifications in customer service or technical support.
Benefits

We offer competitive compensation and a range of benefits, including medical and life insurance coverage from your second month, a monthly utility stipend for remote work, leave credits for vacation and travel, additional pay for night shifts, access to online training resources, and the opportunity to work from home with provided equipment.

Work-Life Balance

We promote work-life balance and professional growth in a supportive environment.



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