Call Center QA Expert

Key Responsibilities:The Service Quality and Compliance Expert will be responsible for ensuring that customer interactions meet the highest standards of quality and compliance at PH Global Jet Express Inc. Call Center. This includes:Monitoring and evaluating customer interactions (calls, chats, emails) to ensure compliance with company policies and service...

We are currently seeking a talented Customer Service Supervisor to join our team at V-Call Center Link Inc. As a key member of our customer service department, you will be responsible for leading our team of customer service representatives to provide exceptional service experiences to our clients.Key ResponsibilitiesSupervise daily operations, manage team...

About the RoleThe Call Center Operations Management expert will be responsible for overseeing the day-to-day operations of our contact center, ensuring that performance, culture, and overarching controls and processes are aligned with corporate objectives.This role works closely with corporate leadership and requires a high degree of initiative, sound...

About the Role:The Customer Experience Improvement Manager will play a critical role in enhancing the overall customer experience at PH Global Jet Express Inc. Call Center. As a key member of our team, you will be responsible for monitoring and evaluating customer interactions to ensure that they meet the highest standards of quality and compliance.Your key...

Job Description:We are seeking a highly skilled Quality Assurance Specialist to join our team at PH Global Jet Express Inc. Call Center. In this role, you will be responsible for ensuring that customer interactions meet the highest standards of quality and compliance.Your key responsibilities will include:Monitoring and evaluating customer interactions...

Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings.QualificationsNo Call Center Experience RequiredWith at...

Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings.QualificationsNo Call Center Experience RequiredWith at...

Are you a people person with excellent communication skills? Do you enjoy working in a fast-paced call center environment? If so, we invite you to apply for the Call Center Associate position at Neksjob.About the RoleAs a Call Center Associate, you will be responsible for handling customer calls, emails, and chats in a professional and courteous manner. You...

Virtual Process / Call Center Agents - Pasig 20kYour day-to-day in a nutshell:Answering incoming calls from customersResolving customer inquiries/requests Ensuring customer requests are handled in an appropriate and timely mannerUtilizing various client-based tools and applications for customer management and servicingProviding cutting-edge service in a...

Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings.Qualifications:At least HS Graduate (old curriculum)...

Call Center Agent - Experience not Required - Pasig Site - 21kDuties/Responsibilities:Responsible for handling large amounts of customer calls. The main responsibility is to provide all the necessary answers and assistance to ensure customer satisfaction.Qualifications:At least High School Graduate (old curriculum) / Senior High School Graduate (new...

Call Center Agent - Experience not Required - Pasig Site - 21kDuties/Responsibilities:Responsible for handling large amounts of customer calls. The main responsibility is to provide all the necessary answers and assistance to ensure customer satisfaction.Qualifications:At least High School Graduate (old curriculum) / Senior High School Graduate (new...

About the RoleThis Call Center Operator position involves handling customer service matters over the phone, answering calls, and resolving issues.The successful candidate will be able to work independently and as part of a team, with a focus on delivering high-quality results.

Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings.Minimum Qualifications:With at least 6 months call...

Key ResponsibilitiesLead a team of 15-25 entry-level front-line customer service agents responsible for inbound call handling.Responsible for coaching and developing reports on customer service processes and best practices.Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously.Drive a culture of...

As a seasoned BPO operations expert, you will be responsible for overseeing daily operations to meet and exceed SLAs, KPIs, and performance goals through effective team management, coaching, and process improvements.Key ResponsibilitiesCollaborate with support teams (e.g., Recruitment, Training, Quality, HR) to enhance employee performance, retention, and...

Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings.Qualifications:College Graduate or College undergrad...

The Customer Service Supervisor I position is a key role in our organization, responsible for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The ideal candidate will have exceptional leadership skills, be highly organized, and possess a strong work ethic.Job Responsibilities:Leadership: Lead a team...

• Monitor and evaluate customer interactions (calls, chats, emails) to ensure compliance with company policies and service quality standards.• Develop and implement quality assurance guidelines to improve customer service performance.• Identify areas of improvement and provide constructive feedback to customer service representatives.• Work closely...

SP:17,000Job description:Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings.Qualifications:College...