Inbound Call Center Supervisor

We are currently seeking a talented Customer Service Supervisor to join our team at V-Call Center Link Inc. As a key member of our customer service department, you will be responsible for leading our team of customer service representatives to provide exceptional service experiences to our clients.Key ResponsibilitiesSupervise daily operations, manage team...

The Customer Service Supervisor I position is a key role in our organization, responsible for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The ideal candidate will have exceptional leadership skills, be highly organized, and possess a strong work ethic.Job Responsibilities:Leadership: Lead a team...

As a Call Center Operations Coordinator, you will play a critical role in ensuring the smooth operation of our call center activities. Your primary responsibilities will include supervising daily operations, managing team performance, and driving process improvements to meet our quality and productivity targets.RequirementsBachelor's Degree holder (any...

The RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Specialist. In this role, you will be responsible for handling inbound calls from existing and potential customers, resolving their issues efficiently, and ensuring that their needs are met promptly. The successful candidate will possess excellent...

LOCATIONManila, PHJOB TYPEFull-TimePOSITION OVERVIEWMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.If you are a highly motivated...

On-site - Pasig 1-3 Yrs Exp Diploma Full-timeJob DescriptionDescriptionProactively engage with potential customers to understand their needs and recommend suitable products/services.Handle inbound and outbound sales inquiries, ensuring excellent customer experience and maximizing conversion rates.Maintain accurate customer records and follow up with...

Job OverviewV-Call Center Link Inc. is a dynamic BPO organization looking for a skilled Operations Supervisor to lead our team. As a key member of our operations department, you will be responsible for ensuring seamless day-to-day operations that meet our high standards of quality and customer satisfaction.ResponsibilitiesDevelop and implement effective...

Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings.QualificationsNo Call Center Experience RequiredWith at...

Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings.QualificationsNo Call Center Experience RequiredWith at...

LOCATIONManila, PHJOB TYPEFull-TimePOSITION OVERVIEWMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.The Call Center Sales Manager...

As a seasoned BPO operations expert, you will be responsible for overseeing daily operations to meet and exceed SLAs, KPIs, and performance goals through effective team management, coaching, and process improvements.Key ResponsibilitiesCollaborate with support teams (e.g., Recruitment, Training, Quality, HR) to enhance employee performance, retention, and...

Are you a people person with excellent communication skills? Do you enjoy working in a fast-paced call center environment? If so, we invite you to apply for the Call Center Associate position at Neksjob.About the RoleAs a Call Center Associate, you will be responsible for handling customer calls, emails, and chats in a professional and courteous manner. You...

Virtual Process / Call Center Agents - Pasig 20kYour day-to-day in a nutshell:Answering incoming calls from customersResolving customer inquiries/requests Ensuring customer requests are handled in an appropriate and timely mannerUtilizing various client-based tools and applications for customer management and servicingProviding cutting-edge service in a...

MCI is a leading Business Process Outsourcing (BPO) company, specializing in delivering tailored solutions to meet the diverse needs of our clients. We are seeking an experienced Call Center Supervisor to support commercial and public sector clients, who will coach and develop a team of inbound customer service agents. The ideal candidate will have excellent...

About the RoleThe Customer Experience Manager will lead a team of call center supervisors responsible for inbound and outbound representatives, with a focus on ensuring customer satisfaction and driving revenue growth.Key responsibilities include coaching and developing reports on customer service processes, managing metrics and performance criteria, and...

Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings.Qualifications:At least HS Graduate (old curriculum)...

Call Center Agent - Experience not Required - Pasig Site - 21kDuties/Responsibilities:Responsible for handling large amounts of customer calls. The main responsibility is to provide all the necessary answers and assistance to ensure customer satisfaction.Qualifications:At least High School Graduate (old curriculum) / Senior High School Graduate (new...

Call Center Agent - Experience not Required - Pasig Site - 21kDuties/Responsibilities:Responsible for handling large amounts of customer calls. The main responsibility is to provide all the necessary answers and assistance to ensure customer satisfaction.Qualifications:At least High School Graduate (old curriculum) / Senior High School Graduate (new...

About the RoleThis Call Center Operator position involves handling customer service matters over the phone, answering calls, and resolving issues.The successful candidate will be able to work independently and as part of a team, with a focus on delivering high-quality results.

LOCATIONManila, PHJOB TYPEFull-TimePOSITION OVERVIEWMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.Our team is looking for a...