Manager of Client Partnerships

1 week ago

Barcelona, Philippines beBeeCustomerSuccess Full time ₱450,000 - ₱650,000

Job Overview:

The Client Services Manager plays a pivotal role in delivering exceptional customer experiences, fostering long-term relationships with clients, and driving business growth through strategic partnerships.

Main Responsibilities

  • Client Ownership & Relationship Management: Serve as the primary point of contact for client communication, meetings, and escalations. Build trust and credibility with key client stakeholders through regular onsite engagement and proactive support.
  • Onboarding & Implementation: Lead the full client onboarding lifecycle, ensuring seamless platform setup, configuration, and training delivery. Provide onboarding for new client staff to maintain continuity in platform knowledge and usage.
  • Client Enablement & Platform Advocacy: Promote regular usage of the platform by encouraging feature adoption and best practices. Participate in client events and live implementations to address real-time questions and drive system usage.
  • Cross-Functional Collaboration: Liaise with internal teams to deliver feedback, surface feature requests, and align product capabilities with client goals. Maintain detailed documentation of all customer interactions and system changes.

Required Qualifications

  • 3+ years of experience in Customer Success, Implementation, or Account Management, ideally within SaaS, GovTech, or enterprise environments.
  • Proven experience managing high-touch clients and acting as an embedded resource within client teams.
  • Strong technical acumen; able to support first-line troubleshooting and coordinate issue resolution with product/engineering teams.
  • Excellent interpersonal, verbal, and written communication skills.
  • Strong project management and organizational abilities.
  • Bachelor's degree or equivalent in Business, IT, Communications, or related field.

Ninja Perks & Benefits

  • Competitive compensation package
  • Government-mandated benefits
  • Retirement Savings Program with Company Matching
  • Life Insurance
  • Paid time off and birthday leave
  • Bonus and incentive plans
  • Opportunities for skills training and personal and professional development
  • Employee Referral Program

About Us

We are a dynamic organization dedicated to delivering exceptional customer experiences and driving business growth through strategic partnerships. Our team is passionate about innovation, collaboration, and continuous learning. Join us on our journey to redefine the standard of customer success

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