Mobile Technical Support Specialist
1 week ago
The Mobile Technical Support Specialist will serve as the first point of contact for mobile-specific issues related to our iOS and Android SDKs.
Key Responsibilities include reproducing, debugging, and escalating complex technical issues in partnership with Engineering and Product teams.
- Work directly with mobile developers to troubleshoot integration problems and share implementation best practices.
- Investigate crashes, performance issues, and unexpected app behavior related to the Ditto SDK.
- Respond to live escalations and production incidents, coordinating with internal teams and customer stakeholders.
- Participate in a 24/7 on-call rotation to support critical customer needs.
Required Skills and Qualifications:
- A strong track record of solving complex technical issues in mobile development or developer support environments.
- Deep knowledge of iOS (Swift/Objective-C) and/or Android (Kotlin/Java) development, with hands-on experience debugging app or SDK behavior.
- Experience supporting or integrating mobile SDKs in production environments.
What We Offer:
- Opportunities for continual learning and technical growth.
- Collaborative work environment with cross-functional teams.
How You Will Grow:
- Continuously sharpen your technical support skills across iOS and Android platforms through exposure to challenging mobile use cases.
- Develop expertise in debugging and troubleshooting mobile-related issues.
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