Advanced Technical Support Specialist

1 week ago

Biñan, Calabarzon, Philippines beBeeSpecialist Full time $41,600

Job Description:

The ITSD Tier 2 Technical Support Specialist role is a pivotal position within our Corporate IT team. This individual will be responsible for providing advanced technical support, escalated troubleshooting, and maintaining operational continuity across our systems, hardware, and software platforms.

This specialist will work closely with Tier 1 support, system administrators, and other IT functions to ensure efficient issue resolution, system reliability, and user satisfaction.

The successful candidate will have the opportunity to collaborate with cross-functional teams, develop their technical expertise, and contribute to the growth and success of our global user base.

Responsibilities:

  • Tier 2 Support & Troubleshooting — Handle escalated issues from Tier 1 support, including hardware, software, network, and application issues.
  • Incident & Request Management — Manage and resolve incidents and service requests using ITSM tools.
  • Hardware & Software Support — Configure, deploy, and troubleshoot laptops, desktops, mobile devices, and business-critical software.
  • Account & Access Management — Administer user accounts, permissions, and security groups.
  • System Maintenance — Perform scheduled system checks, software installations, updates, and patching.
  • Knowledgebase & Documentation — Contribute to internal documentation and support knowledgebase articles.
  • Onboarding & Offboarding Support — Ensure smooth onboarding and offboarding by preparing devices, accounts, and resources.
  • Collaboration & Escalation — Collaborate with engineering, security, and vendor support teams for high-complexity incidents and infrastructure issues.

Requirements & Qualifications:

  • Experience supporting and managing IAM platforms.
  • Familiarity with enterprise applications such as Microsoft 365 and Atlassian Jira/Confluence.
  • Solid understanding of SAML and OAuth-based application integrations.
  • Experience supporting macOS, Windows 10/11, and Linux environments.
  • Ability to juggle multiple requests, prioritize appropriately, and resolve technical issues independently.
  • Working knowledge of system provisioning, OS configuration, and patch management.
  • Proactive approach to continuous learning and problem-solving in a dynamic IT environment.

Benefits:

  • Competitive hourly rate with potential annual performance-based increases.
  • Work From Home arrangement.
  • Annual contractor bonus.
  • Comprehensive benefits package includes HMO for the contractor and immediate family after three months.
  • Sick leave and paid time off after three months.
  • Maternity/Paternity leave (applicable after six months).
  • Internal training opportunities.

  • Advanced Technical Support Specialist

    1 week ago

    Biñan, Calabarzon, Philippines beBeeSupport Part time $7,200 - $7,800

    Job Title:IT Support Specialist We are seeking an experienced IT Support Specialist to join our team. This role will be responsible for providing technical support and maintenance for various systems and software applications. The ideal candidate will have strong problem-solving skills, excellent communication skills, and the ability to work independently...

  • Advanced Technical Assistance Specialist

    1 week ago

    Biñan, Calabarzon, Philippines beBeeSupport Full time $72,812 - $90,124

    Technical Support SpecialistThis role is responsible for providing advanced technical assistance to resolve escalated issues from Level 1 support. The successful candidate will require a strong technical background, excellent problem-solving skills, and a customer-focused approach.Key Responsibilities:Provide technical assistance to customers by diagnosing...

  • Advanced Technical Solutions Expert

    1 week ago

    Biñan, Calabarzon, Philippines beBeeSupport Full time ₱800,000 - ₱1,300,000

    Senior IT Support PositionThis role is designed for experienced professionals seeking a challenging career opportunity in advanced technical support.

  • Technical Support Specialist

    1 week ago

    Biñan, Calabarzon, Philippines beBeeSupport Full time ₱900,000 - ₱1,200,000

    Job Title: Technical Support SpecialistWe are seeking an experienced Technical Support Specialist to join our team. The successful candidate will be responsible for resolving customer support tickets and ensuring timely updates.The ideal candidate will have strong client service, troubleshooting, and analytical skills. Proficiency in Linux OS support and...

  • Technical Support Specialist

    1 week ago

    Biñan, Calabarzon, Philippines beBeeTechnical Full time $40,000 - $60,000

    Job OverviewWe are a global team dedicated to delivering exceptional client experiences and creating access to dignified, meaningful work in communities around the world.Our mission is to connect diverse people with common values for mutual impact.We employ over a thousand team members across five countries and aim to expand our team significantly by...

  • Technical Support Specialist

    1 week ago

    Biñan, Calabarzon, Philippines beBeeCustomerSupport Full time ₱800,000 - ₱1,000,000

    Job RoleWe are seeking a skilled professional to fill the position of Technical Support Specialist. The ideal candidate will possess strong problem-solving skills, exceptional customer service expertise, and a proven track record in delivering high-quality technical support.Provide prompt and effective assistance to customers via various communication...

  • Technical Support Specialist

    1 week ago

    Biñan, Calabarzon, Philippines beBeeTechnical Full time ₱1,215,000 - ₱1,700,000

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our Customer Solutions Engineering team, you will be responsible for delivering exceptional customer experiences.Key ResponsibilitiesCustomer Engagement: Provide timely and effective support to customers through various channels including tickets,...

  • Technical Support Specialist

    1 week ago

    Biñan, Calabarzon, Philippines beBeeSupport Full time ₱115,200 - ₱135,500

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to provide expert assistance and support to our customers via phone, chat, or email. As a key member of our team, you will be responsible for troubleshooting and resolving complex technical issues in a fast-paced remote work environment.About the RoleProvide timely and effective...

  • Technical Support Specialist

    1 week ago

    Biñan, Calabarzon, Philippines beBeeTechnical Full time $20,000 - $40,000

    Job Title: Technical Support ExpertRole OverviewWe are seeking a highly skilled and experienced technical support specialist to join our team. As a customer support expert, you will be responsible for providing prompt and high-quality responses to customer inquiries, understanding each customer's unique needs, and offering personalized and insightful...

  • Remote Technical Support Specialist Opportunity

    1 week ago

    Biñan, Calabarzon, Philippines beBeeTechnical Full time ₱9,000 - ₱12,180

    Senior Technical Support SpecialistWe are seeking a highly skilled technical support specialist to join our global support team. This is a remote, full-time opportunity where you'll work on complex technical issues and collaborate with world-class teams across Product, Engineering, and QA.