Customer Service Advocate
3 days ago
The Customer Service Advocate will serve as the primary point of contact for patients, handling inquiries, resolving issues, and ensuring exceptional customer experiences. This role requires strong communication and problem-solving skills, as well as the ability to maintain a positive attitude in a fast-paced environment.
Detailed Responsibilities- Answer patient calls with courtesy, empathy, and professionalism, ensuring timely resolutions to their concerns.
- Process credit card payments over the phone to resolve outstanding balances, accurately applying payment amounts and communicating with patients as needed.
- Collaborate with internal stakeholders to address complex issues, leverage your knowledge of healthcare claims processing, and ensure seamless communication.
- Maintain a thorough understanding of HIPAA standards, patient confidentiality, and data protection protocols.
- Bachelor's degree or equivalent experience in a related field.
- Previous experience in hospital/facility or physician billing is preferred.
- Fluent Spanish and English language skills are essential for effective communication.
- Proficiency in GE Centricity or EPIC PB systems is an asset.
- Excellent organizational and time-management skills, enabling you to prioritize tasks and meet productivity standards.
-
Customer Advocate
4 weeks ago
Pasig, National Capital Region, Philippines The Results Companies Full timeCustomer Advocate - Alaska CampusA Customer Advocate is the program's frontline support and acts as a link between customers and businesses. In consumer sales, you will be responsible for helping resolve product issues, answering account and billing questions, and in some cases, making new sales. For business-to-business sales, the representative will...
-
Member Advocate I
1 week ago
Pasig, National Capital Region, Philippines RecruiterPH Full timePosition Title: Member Advocate IPosition Type: Full TimeLocation: Ortigas Center, Pasig, 1605Work Set-up: OnsiteVisa to be processed by the company for expatsJob SummaryMember Advocates are the main point of contact, interfacing with members, prospective members, providers, brokers, and vendors. Serves members by being the main point of contact for member...
-
Healthcare Advocate
5 days ago
Pasig, National Capital Region, Philippines Metacom Full timeAt Metacom, we're seeking a Healthcare Advocate to join our team. As a key player in our customer retention efforts, you'll be responsible for improving customer satisfaction through effective service provision and tailored recommendations.The ideal candidate will possess excellent communication skills, enabling them to accurately obtain client information...
-
Customer Service Advocate
5 days ago
Pasig, National Capital Region, Philippines ClearSource Full timeClearSource is passionate about delivering exceptional customer experiences. Our team of dedicated professionals is committed to providing top-notch service, ensuring client satisfaction, and driving business growth.We are seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our operations, you will play a pivotal role...
-
Patient Advocate
5 days ago
Pasig, National Capital Region, Philippines The Results Companies Full timeThe Results Companies is a dynamic and forward-thinking organization dedicated to delivering exceptional healthcare support services. We're seeking a Patient Advocate to join our team of healthcare professionals.In this role, you will work closely with our clients to provide tailored solutions and exceptional customer experiences. As a key member of our...
-
Customer Service Associate
1 week ago
Pasig, National Capital Region, Philippines Topserve Service Solutions, Inc. Full timeJob Qualification:Computer LiterateMedical Allied Course Graduate/ College LevelWith Technical Knowledge of Medical TerminologiesJob Description:Greeting customers in a friendly, professional manner using the suggested script.Answering telephonic and e-mail inquiries in a timely manner. Supply individuals with details about the extent of their health...
-
Global Retail Customer Advocate
20 hours ago
Pasig, National Capital Region, Philippines Support Services Group Full timeJob DescriptionWe are seeking a highly skilled and fluent Spanish bilingual customer service representative to join our team. As a key member of our retail solutions group, you will be responsible for delivering exceptional customer experiences through various channels including email, text, and live chat.Your Key Responsibilities:Respond to customer...
-
Service Excellence Director
6 days ago
Pasig, National Capital Region, Philippines WHR Global Consulting Full timeJob OverviewWe are seeking an experienced Operations Supervisor to join our team at WHR Global Consulting. This role requires a strong leader who can provide strategic guidance and direction to team leaders and members.Main AccountabilitiesProvide leadership and guidance to team leaders and members to achieve customer and business outcomes.Develop and...
-
Customer Service Representative
2 weeks ago
Pasig, National Capital Region, Philippines Supcart Trading Corporation Full timeJOB SUMMARY: The Customer Service Representative (CSR) will be responsible for handling customer inquiries, providing product and service information, resolving issues, and ensuring an excellent customer experience. Additionally, the role may require face-to-face meetings or presentations as necessary to assist clients in understanding and maximizing the...
-
Customer Service Director
7 days ago
Pasig, National Capital Region, Philippines AireSpring Full timeAireSpring, a leading provider of Cloud Communications and Managed Connectivity, seeks a seasoned professional to oversee customer service operations. As the trusted provider to over 22,000 enterprise locations worldwide, we aim to deliver an award-winning customer experience that exceeds industry standards.We are looking for a highly skilled leader with BPO...
-
Customer Service Representative
1 week ago
Pasig, National Capital Region, Philippines Tangent Solutions, Inc. Full time•Attends to client inquiries by phone or thru email regarding new or existing products and services.•Receives customer requests by phone or thru email.•Analyzes customer requests and provides necessary information.•Ensures effective handling of customer complaints and requests.•Classifies and resolves customer complaints and requests.•Coordinates...
-
Customer Service Representative
2 weeks ago
Pasig, National Capital Region, Philippines ACCPRO International Full timeCustomer Service Representative assist members with order processing, account concerns, and membership inquiries while ensuring smooth transactions through collaboration with various departments. This role also involves supporting company events like trainings and award ceremonies and working closely with Logistics to manage order fulfillment.Duties and...
-
Customer Service Representative
6 days ago
Pasig, National Capital Region, Philippines Valeros Business Company Full timeJob DescriptionWe are seeking a highly motivated and skilled individual to join our team as a Customer Service Representative. As a member of our customer support team, you will play a critical role in providing excellent service to our customers.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and professional mannerProvide...
-
Customer Service Coordinator
2 hours ago
Pasig, National Capital Region, Philippines Mida Food Specialist Full time**Job Description for Customer Service Coordinator at Mida Food Specialist**The Customer Service Coordinator receives customer requests, quotations, orders, and lead times through various channels. This role makes quotations on standard items, writes orders, and relays pertinent order information to customers, ensuring seamless communication with other...
-
Customer Service Representative
4 weeks ago
Pasig, National Capital Region, Philippines Tangent Solutions, Inc. Full time• Attends to client inquiries by phone or thru email regarding new or existing products and services.• Receives customer requests by phone or thru email.• Analyzes customer requests and provides necessary information.• Ensures effective handling of customer complaints and requests.• Classifies and resolves customer complaints and...
-
Customer Service Representative
24 hours ago
Pasig, National Capital Region, Philippines Tangent Solutions, Inc. Full time• Attends to client inquiries by phone or thru email regarding new or existing products and services.• Receives customer requests by phone or thru email.• Analyzes customer requests and provides necessary information.• Ensures effective handling of customer complaints and requests.• Classifies and resolves customer complaints and...
-
Customer Service Associate
6 days ago
Pasig, National Capital Region, Philippines Neksjob Full timeNeksjob is seeking a dedicated and detail-oriented Customer Service Associate to join our team. This role is perfect for individuals who are passionate about delivering exceptional customer experiences.About the Role:Assist customers with inquiries and service coordinationHandle transactions and process service requests efficientlyEnsure high-quality...
-
Customer Service Assistant
1 week ago
Pasig, National Capital Region, Philippines Hunter's Hub Inc. Full timeJob Qualifications: • Bachelor's Degree in Business Administration or any field.• With at least one (1) year experience in Customer Service.• Knowledgeable in Customer Relationship Management (CRM) system• Proficient in MS Word and MS ExcelDuties and Responsibilities: • Responsible for directly interacting with customers by efficiently answering ...
-
Customer Service Representative
1 week ago
Pasig, National Capital Region, Philippines WHR Global Consulting Full timeWHR Global Consulting, a global talent solution provider is looking for a stellar candidate to fill the role of Customer Service Representative for its client based in Ortigas Center, Pasig CityThis is for direct hiring and for a dayshift full-time role.Requirements:● Graduate of any 4-year course, preferably in communications or business management●...
-
Customer Service Representative
1 week ago
Pasig, National Capital Region, Philippines PH Global Jet Express Inc. Call Center Full timeABOUT YOU:•College level or short course/vocational diploma or equivalent•At least 1 year of relevant work experience in Customer Service or a similar field preferred.•Experience in E-Commerce, Logistics, or BPO is a plus.•Familiarity with CRM systems, SalesForce or Zendesk•Excellent written and verbal communication skills.•Excellent customer...