Member Advocate I
3 weeks ago
Position Title: Member Advocate IPosition Type: Full TimeLocation: Ortigas Center, Pasig, 1605Work Set-up: OnsiteVisa to be processed by the company for expatsJob SummaryMember Advocates are the main point of contact, interfacing with members, prospective members, providers, brokers, and vendors. Serves members by being the main point of contact for member questions and concerns regarding benefits, eligibility, referrals, claims, and any other aspects of plan benefits and services. A successful Member Advocate, I ensure member satisfaction by providing superior customer service and displaying a willingness to help at all times while maintaining a professional demeanor.Member Services Representatives are expected to assess the needs of the caller and determine, based on strong operational understanding, the most appropriate and effective course of actionQualificationsWith or without experience, just ensure that the candidate is a Native KoreanHigh school diploma or equivalent, bachelor's degree preferred.With or without experience as long as a Native Korean (residing in the Philippines or outside the country - expats)At least 2 years of customer service experience, preferably in healthcare management and/or a call center setting is an advantageExceptional customer service skills, including verbal and written communicationFluent in both Korean and EnglishStrong active listening skillsAbility to collaborate and be a team playerMust be a quick learnerAbility to remain calm and courteous when handling upset members and offering solutions to their problems and knowing when to escalate the callFamiliarity with Centers for Medicare and Medicaid Services (CMS) regulations, preferredProficiency with Microsoft Office (Word, Excel, Outlook)Responsibilities:Educates members, family, providers and caregivers regarding benefits and plan options.Accurately explains benefits and plan options in person, via email, fax, or telephonically.Provides follow-up with members by clarifying the customer's issue, determining the cause, and identifying and explaining the solution. Escalates appropriate member issues to management or other departments as required.Provides follow-up with members by clarifying the customer's issue, determining the cause, and identifying and explaining the solution.Escalates appropriate member issues to management or other departments as required.Participates in member-calling projects as assigned by management to support the overall company goal of membership retention.
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Mandarin Bilingual
3 weeks ago
Pasig, National Capital Region, Philippines Gratitude Philippines Full timeJob SummaryMember Advocates are the main point of contact at Clever Care; interfacing with members, prospective members, providers, brokers, and vendors. Serves members by being the main point of contact at Clever Care for member questions and concerns regarding benefits, eligibility, referrals, claims, and any other aspects of plan benefits and services. A...
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QA Engineer I
2 weeks ago
Pasig, National Capital Region, Philippines HawodTech Solutions Full timeAs a QA Engineer I, the successful candidate is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others. He/she accomplishes tasks by considering all areas involved, shows concern for all aspects of the job, no matter how small, accurately checks...
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Operations Leadership Manager
23 hours ago
Pasig, National Capital Region, Philippines WHR Global Consulting Full timeJob DescriptionThe Operations Supervisor plays a vital role in driving business growth and customer satisfaction. This position is responsible for leading a team to implement and execute processes that achieve productivity, timeliness, and quality success measures.Responsibilities:Lead the execution of day-to-day operations based on migrated...
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Technical Support Representative I
1 week ago
Pasig, National Capital Region, Philippines FIS Full timeTechnical Support Representative I (IT Helpdesk - Cebu)FISNegotiableOn-site - Pasig 3-5 Yrs Exp Diploma Full-timeJob DescriptionDescriptionPosition Type: Full timeType Of Hire: Experienced (relevant combo of work and education)Education Desired: General Equivalency DiplomaTravel Percentage: 0%Are you curious, motivated, and forward-thinking? At FIS you'll...
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Customer Service Advocate
4 days ago
Pasig, National Capital Region, Philippines Gratitude Philippines Full timeCompany Overview:Gratitude Philippines is a leading provider of healthcare services, dedicated to delivering exceptional patient care and support.We are seeking a highly motivated and compassionate Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing top-notch support to...
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Technical SQL Expert
4 days ago
Pasig, National Capital Region, Philippines JK Network Services Full timeJob DescriptionPosition OverviewA leading BPO/Consulting firm seeks a skilled Technical Support I (SQL - Experienced) to provide expert technical support for SQL-related issues. This role involves troubleshooting, diagnosing, and resolving complex SQL-related problems, ensuring customer satisfaction by delivering efficient solutions.About the RoleThis...
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Linux Systems Specialist
4 days ago
Pasig, National Capital Region, Philippines Nityo Infotech Full timeWe are looking for a talented LINUX SYSTEMS SPECIALIST to join our team at Nityo Infotech. As a key member of our technical team, you will be responsible for the day-to-day administration of our Linux environment.A Bachelor's degree in Computer Science or Information Technology is a requirement. Additionally, a minimum of 3-5 years of experience as a Linux...
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Healthcare Call Center Specialist
4 days ago
Pasig, National Capital Region, Philippines Neksjob Philippines Full timeNeksjob Philippines: A Leader in Customer ServiceAt Neksjob Philippines, we take pride in providing exceptional customer experiences through our highly trained and dedicated team members.Why Choose Us?Competitive Salary PackagesPerformance-Based Incentives and AllowancesOpportunities for Career Growth and AdvancementPromotion from Within Based on...
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Team Leadership and Performance Metrics
1 day ago
Pasig, National Capital Region, Philippines Minacs Full timeAbout This RoleThis is a full-time position that requires a high level of leadership and coaching skills. The successful candidate will be responsible for leading a team of call center associates and guiding them towards achieving business goals.As a Sr. Team Leader, you will be responsible for setting priorities for your team members and coordinating their...
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Customer Service Supervisor I
3 days ago
Pasig, National Capital Region, Philippines Mass Markets Full timePOSITION OVERVIEWMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.Our employee development team is looking for experienced call...
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Customer Support Expert
5 days ago
Pasig, National Capital Region, Philippines CC- Human Resource Full timeJob Description:The Customer Service Representative role at CC-Human Resource is a dynamic position that requires strong communication and problem-solving skills. As a member of our team, you will be responsible for addressing customer inquiries via various channels, including phone, email, or chat.Key responsibilities include:Responding to customer...
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Proactive Support Agent
4 days ago
Pasig, National Capital Region, Philippines MirandaHR Full timeThe RoleDescription:MirandaHR is seeking a skilled Customer Service Agent to join our team. As a key member of our support team, you will play a vital role in delivering exceptional customer experiences. Your primary responsibility will be to address customer inquiries, resolve issues, and provide timely responses across multiple channels.Your Key...
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Client Relations Associate
4 days ago
Pasig, National Capital Region, Philippines The Results Companies Full timeThe Results Companies is seeking a highly skilled Customer Advocate to join our team. As a key member of our frontline support, you will play a vital role in ensuring our customers receive exceptional service.In this role, you will be responsible for resolving customer complaints, answering queries, and providing solutions to their problems. Your excellent...
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Enterprise Software Build Systems Developer
4 days ago
Pasig, National Capital Region, Philippines RecruiterPH Full timeAbout the RoleWe're seeking a highly motivated and experienced DevOps Support Engineer/ to join our team at RecruiterPH. As a key member of our IT department, you will be responsible for designing, developing, and maintaining high-quality in-house software build systems for Enterprise class software.Your primary focus will be on automating deployment...
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Financial Planning and Analysis Manager
4 days ago
Pasig, National Capital Region, Philippines Addiction Foods NZ Ltd. Full timeJob OverviewWe are seeking a highly skilled Financial Planning and Analysis Manager to join our team. As a key member of the finance department, you will be responsible for leading the preparation of annual budgets and rolling forecasts for assigned business units, ensuring alignment with strategic goals. You will also monitor and analyze performance against...
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Customer Service Supervisor I
2 weeks ago
Pasig, National Capital Region, Philippines MCI Full timeLOCATIONManila, PHJOB TYPEFull-TimePOSITION OVERVIEWMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.Our employee development team...
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Housekeeping Assistant
6 days ago
Pasig, National Capital Region, Philippines Head Hunters Personnel Management Inc. Full timeJob Description:A key member of our team, the Housekeeping Assistant, plays a vital role in ensuring the cleanliness and overall quality of our facilities. This includes maintaining the cleanliness in various areas of the hotel, including kitchens and dining areas.The ideal candidate will have excellent communication skills and be able to work effectively in...
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Supervisor of Operational Excellence
19 hours ago
Pasig, National Capital Region, Philippines WHR Global Consulting Full timeAbout the RoleThis key position oversees the management of operations to ensure seamless delivery of services. As an Operations Supervisor, you will lead a team to drive business growth through effective process implementation and execution.Main Responsibilities:Manage and lead leaders and members in the execution of day-to-day operations.Develop and...
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Global Marketing Strategist
6 days ago
Pasig, National Capital Region, Philippines Azeus Systems Limited Full timeAbout the JobAzeus Systems Limited is seeking an experienced Global Marketing Manager to lead our marketing efforts for ESG solutions. As a key member of our team, you will develop and execute global marketing strategies that drive business growth and customer engagement.Main Responsibilities:Develop and implement global marketing strategies that align with...
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Marketing Director
6 days ago
Pasig, National Capital Region, Philippines Azeus Systems Limited Full timeJob DescriptionWe are seeking a highly skilled Global Marketing Manager to join our team at Azeus Systems Limited. As a key member of our marketing department, you will be responsible for developing and executing global marketing strategies that drive business growth and customer engagement.Main Objectives:To develop and implement global marketing strategies...