Strategic Workforce Management Professional

2 days ago

Mandaluyong City, National Capital Region, Philippines beBeeAnalytics Full time ₱2,250,000 - ₱2,750,000

Effective workforce management is crucial to drive operational performance and enhance decision-making capabilities. As a Workforce Planning Manager, you will provide strategic guidance and support in allocation, forecasting, scheduling, reporting analysis, and utilising business intelligence tools.

Key Responsibilities:
  • Analyse workforce data to identify trends, gaps, and opportunities for improvement. Utilise metrics to assess workforce effectiveness and productivity.
  • Predict work volume, handle time, and staff shrinkage, and provide staffing recommendations to enhance workforce management and centre-wide performance.
  • Collect, maintain, and analyse business data, including turnover rates, employee demographics, and performance metrics. Ensure data integrity and accuracy.
  • Collaborate with the Analytics Team to create and present reports and dashboards to stakeholders that highlight key workforce metrics, insights, and recommendations for action.
  • Proactively analyse inputs and oversee implementation of continuously improved forecasts and plans; measure performance, identify opportunities, and provide recommendations on how to achieve Key Performance Indicators (KPI) metrics.
  • Create, maintain, and distribute reporting and plans to guide various teams within the organisation to success and add value to the broader organisation.
  • Research and recommend performance and efficiency improvement processes and changes.
  • Utilise Power BI experience and solid knowledge of workforce and business intelligence concepts and tools to deliver reporting solutions, data analytics, and decision support to business leaders.
  • Partner and collaborate with stakeholders to deliver data and reporting solutions that enable the business to meet or exceed customer and organisational expectations.
Requirements:
  • Highly proficient in Excel and overall MS Suite products, including Power BI.
  • Familiarity with or understanding of sales system, CRM, and phone system.
  • Bachelor's degree in a technical or business discipline or related experience preferred.
  • Minimum of 5 years of experience in workforce management, reporting analysis, business intelligence, or related field.
  • Excellent critical thinking with the ability to serve as a change champion and encourage team members to find innovative ways of meeting business demands.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced and dynamic environment.
  • Strong leadership and team management skills.
  • Proven track record of driving performance improvement initiatives.
  • Attention to detail and ability to prioritise tasks effectively.
Work Setup:

This role works mostly in a work-from-home setup. To be considered for this opportunity, you must demonstrate your home working environment meets the following requirements:

  • A conducive home office free from noise and distraction.
  • Wired internet of at least 50mbps.
  • Reliable backup internet of at least 10mbps speed.

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