Senior Workforce Management Professional

2 days ago

Makati City, National Capital Region, Philippines beBeeWorkforce Full time ₱2,000,000 - ₱3,000,000
Senior Workforce Management Executive

This role focuses on developing and implementing strategic workforce management initiatives to drive business growth.

Key responsibilities include:

  • Designing schedules that align with business requirements to ensure exceptional customer service
  • Adjusting schedules in real-time to meet changing scenarios, providing overtime requirements or voluntary time off as needed
  • Monitoring queues and tracking agent activity across multiple lines of business
  • Generating and publishing timely reports for accurate data insights

Requirements for this position include:

  • Proven experience in workforce management with a strong analytical mindset
  • Ability to work effectively in a fast-paced environment with multiple priorities
  • Strong communication skills for collaboration with cross-functional teams

Benefits of this role include:

  • Ongoing training and development opportunities to enhance skills and knowledge
  • A collaborative and dynamic work environment with a focus on innovation

We are seeking a highly motivated individual who is passionate about workforce management and committed to delivering exceptional results.

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