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Service Delivery Associate
2 weeks ago
Job Title: Customer Service Associate
Reports to: Customer Service Team Lead
Location: [Insert Location]
Job Type: Full-time
Salary: Competitive
Benefits: Comprehensive benefits package
Description
We are seeking a skilled Customer Service Associate to join our team. The successful candidate will have a strong customer service background, with excellent communication and problem-solving skills. They will be responsible for providing high-quality service to our clients, resolving issues and answering questions in a timely and professional manner.
Responsibilities
- Provide exceptional service to clients, meeting their needs and exceeding their expectations.
- Maintain accurate and up-to-date knowledge of client products and services.
- Collaborate with internal teams to achieve business objectives and improve customer satisfaction.
- Participate in process improvements and training initiatives to enhance business performance.
Requirements
- High school diploma required, with six plus months of customer service experience preferred.
- Courteous and friendly demeanor, with strong customer service orientation.
- Strong computer navigation skills and PC knowledge.
- Excellent verbal and written communication skills.
- Ability to learn quickly, with strong problem-solving skills.
- Dependable and detail-oriented, with ability to multitask and adapt to changes quickly.