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Service Delivery Associate

2 weeks ago


Quezon City, National Capital Region, Philippines Lewis Glanz Consulting Full time

Job Title: Customer Service Associate

Reports to: Customer Service Team Lead

Location: [Insert Location]

Job Type: Full-time

Salary: Competitive

Benefits: Comprehensive benefits package

Description

We are seeking a skilled Customer Service Associate to join our team. The successful candidate will have a strong customer service background, with excellent communication and problem-solving skills. They will be responsible for providing high-quality service to our clients, resolving issues and answering questions in a timely and professional manner.

Responsibilities

  • Provide exceptional service to clients, meeting their needs and exceeding their expectations.
  • Maintain accurate and up-to-date knowledge of client products and services.
  • Collaborate with internal teams to achieve business objectives and improve customer satisfaction.
  • Participate in process improvements and training initiatives to enhance business performance.

Requirements

  • High school diploma required, with six plus months of customer service experience preferred.
  • Courteous and friendly demeanor, with strong customer service orientation.
  • Strong computer navigation skills and PC knowledge.
  • Excellent verbal and written communication skills.
  • Ability to learn quickly, with strong problem-solving skills.
  • Dependable and detail-oriented, with ability to multitask and adapt to changes quickly.