Remote Customer Experience Specialist
2 days ago
We are seeking a dedicated individual to deliver exceptional customer service across multiple channels.
The ideal candidate will be fluent in Spanish and English, empathetic, detail-oriented, and committed to creating positive customer experiences.
Key Responsibilities:- Manage inbound and outbound calls with professionalism and empathy.
- Assist customers via phone, email, and live chat, ensuring timely and accurate responses.
- Understand customer needs and resolve issues efficiently.
- Research internal systems to locate missing information and collaborate with other departments as needed.
- Follow client-specific scripts, policies, and procedures.
- Use technology platforms to complete tasks and maintain accurate records.
- Escalate unresolved concerns to supervisors when necessary.
- Ensure first-contact resolution through effective problem-solving.
- Maintain confidentiality and comply with data protection standards.
- Stay current with training materials, system updates, and program changes.
- Meet attendance and scheduling expectations.
- Support additional duties as needed to meet business goals.
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