Customer Experience Specialist

2 days ago

General Santos, Soccsksargen, Philippines beBeeCustomerService Full time ₱18,000 - ₱25,000

Our mission is to deliver exceptional customer service and provide innovative solutions to our clients.

About Us

We excel in creating a work environment that values collaboration, continuous improvement, and client satisfaction. Our team is dedicated to providing timely and accurate responses to customer inquiries via phone, email, and chat.

Key Responsibilities:

  • Respond to customer inquiries in a prompt and professional manner.
  • Troubleshoot and resolve customer issues efficiently, ensuring minimal disruption to their experience.
  • Document customer interactions and issue resolutions in our CRM system.
  • Conduct follow-up communications to ensure customer issues are resolved and satisfaction is achieved.
  • Collect and relay customer feedback to relevant departments for continuous improvement.

Requirements:

  • Prior experience in a customer service role, preferably in a remote or night shift setting.
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving and troubleshooting abilities.
  • Ability to manage multiple tasks and priorities in a fast-paced environment.

Benefits:

  • Flexible remote work options.
  • Competitive compensation package.
  • Ongoing training and development opportunities.

Technical Requirements:

  • Comfortable using various communication platforms and remote work tools.

Education:

  • High school diploma or equivalent; a degree in a related field is a plus.

Work Conditions:

  • Remote position.
  • Night shift hours to cater to our global customer base.

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