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Healthcare Account Representative
2 weeks ago
At RECRUITMENT SOLUTIONS DEPARTMENT, we are seeking a highly skilled and dedicated Healthcare Account Representative to join our team. This role is ideal for individuals who enjoy working in a fast-paced environment, providing exceptional customer service, and staying up-to-date with the latest industry developments.
Key Responsibilities:
• Provide customer service to healthcare organizations, including hospitals, clinics, and insurance companies, through various communication channels.
• Respond to customer inquiries and resolve complaints in a timely and professional manner.
• Troubleshoot customer issues and provide technical support as needed.
• Perform administrative tasks, such as setting appointments, sending and receiving correspondence, and entering data into systems.
• Gather demographic information, secure financial information, and obtain signatures and documents from patients.
• Conduct surveys to gather feedback and identify areas for improvement.
• Collaborate with other team members and departments to address complex customer inquiries and provide solutions.
Requirements:
• High school diploma or equivalent required; degree in a related field preferred.
• Excellent communication and interpersonal skills.
• Ability to work in a team environment and maintain confidentiality.
• Strong problem-solving and analytical skills.
• Proficiency in software applications, such as Microsoft Office, and ability to learn new systems quickly.
Benefits:
• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• Collaborative and dynamic work environment.
