Customer Service Representative

4 weeks ago


Taguig, Philippines Ayuda Business Management solution Inc Full time

Manage incoming phone callsGenerate sales leadsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid, and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call-handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolutionKeep records of customer interactions, process customer accounts, and file documentsFollow communication procedures, guidelines, and policiesTake the extra mile to engage customers At least 1 year of experience in a Healthcare process is a plus.Good communicationEducation: High School Graduate, ALS Graduate, Senior High School Graduate, College Undergraduate, College Graduate BPO experience at least 6 months



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