Remote Customer Service Specialist
14 hours ago
We're seeking motivated professionals to join our team of remote customer service representatives.
This role involves handling inbound and outbound calls, promoting products and services, and delivering exceptional customer experiences.
Key Responsibilities:- Respond to customer inquiries in a professional and efficient manner.
- Solve customer issues through effective problem-solving techniques.
- Research and retrieve information to meet customer needs.
- Document interactions accurately and process claims efficiently.
- Guide customers through available options to find suitable solutions.
- Follow established procedures and use available resources.
- Protect customer privacy and handle sensitive information responsibly.
Requirements:
- Must be 18 years or older.
- High school diploma or equivalent required.
- Previous call center experience preferred.
- Work from home environment.
- Strong command of English language.
- Typing speed of 20+ words per minute.
- Basic proficiency in Microsoft Office applications.
- Familiarity with Windows operating systems.
- Excellent interpersonal skills essential.
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