Business Development Partner

1 week ago


Barcelona, Philippines beBeeCustomerSuccess Full time ₱600,000 - ₱800,000

As a key professional in our organization, you will play a vital role in ensuring client satisfaction and retention.

Job Responsibilities
  • Act as the primary point of contact for clients to address their inquiries and support needs.
  • Understand client goals and provide guidance on utilizing our platform's features effectively.
  • Manage the renewal process and identify opportunities to upsell our services.
  • Monitor client satisfaction levels and proactively resolve any issues that may arise.
  • Collaborate with internal teams to ensure seamless delivery of services.
  • Lead regular performance reviews and feedback sessions to drive growth and improvement.
  • Develop strategies to enhance client retention and loyalty.
  • Handle escalations efficiently and ensure prompt resolution.
  • Offer recommendations and insights to improve platform utilization.
Requirements

We seek candidates with:

  • Proven experience in Account Management or Customer Success, preferably in a SaaS or tech environment.
  • Background in a startup setting is advantageous.
  • Strong interpersonal and communication skills.
  • Analytical mindset with the ability to assess customer interactions.
  • Proactive problem-solving skills.
  • Experience working with CRM and customer success platforms.
What We Offer

You will have the opportunity to work with an innovative AI platform in a dynamic, collaborative remote team environment. You will enjoy flexible hours, long-term career prospects, competitive compensation and benefits, exposure to product development, leadership, and cross-functional collaboration.



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