Partnering for Success

1 week ago

Barcelona, Philippines beBeeRelationship Full time ₱800,000 - ₱1,400,000
Key Account Partner

The Key Account Partner is the primary relationship owner and trusted advisor for Clients. This role is responsible for ensuring exceptional service delivery, driving client retention and growth, and enabling offshore staff to perform at their highest potential.

In line with the company's mission of building bridges between global businesses and emerging-world talent, the Key Account Partner works closely with Clients to help them overcome cultural, technical, and logistical gaps. They serve as a strategic advisor and ensure that the fundamental needs of the Client are met, empowering them to build high-performing teams confidently and strategically.

This role requires a strong focus on delivering measurable results and building deep, strategic partnerships with Clients. The ideal candidate will have a proven track record of managing multiple high-value accounts without losing depth of engagement.

Responsibilities:

  • Client Relationship Leadership: Build and sustain deep, strategic partnerships with Clients by understanding their business goals, anticipating needs, and proactively delivering solutions that drive measurable results.
  • People and Performance Advisory: Partner with Clients to maximise offshore team performance through proactive coaching, clear performance frameworks, and engagement strategies that improve retention and productivity.
  • Offshore Team Performance Support and Development: Support Clients in the growth and development of their offshore teams through support in performance management and identifying and implementing training & development programs.
  • Proactive Risk and Issue Management: Continuously monitor relationship and performance indicators to identify risks early. Lead resolution strategies that protect client satisfaction, maintain operational continuity, and strengthen trust.
  • Culture and Engagement Strategy: Design and implement initiatives that foster positive workplace cultures, helping teams stay engaged and aligned with Client outcomes and team retention.
  • Talent Acquisition and Growth: Collaborate with current Clients to understand their talent needs and develop strategies for expanding their offshore teams efficiently through additional staffing services or roles.

Key Performance Indicators: Client Relationship Excellence, Offshore Team Retention & Engagement, Monthly Recurring Revenue (MRR) Custodianship

Key Skills: Proactive Relationship Management, Strategic Problem-Solving, Context-Based Decision-Making

Benefits: Work from home opportunities, professional growth and development, competitive compensation and benefits package

Requirements: Strong relationship management and building skills, critical thinking and problem-solving skills, exceptional contextual thinking, commercial acumen, effective communications skills, cultural sensitivity, collaboration and teamwork, self-motivation and organisational skills

Seniority level: Experienced professionals

Employment type: Full-time

Job function: Business Development, Sales

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