Remote Technical Support Specialist

1 day ago

Lipa City, Calabarzon, Philippines beBeeCustomer Full time ₱1,000,000 - ₱1,200,000
Technical Support Representative">

MCI, a leading Business Process Outsourcing (BPO) company, is seeking skilled and customer-focused Technical Support Representatives to provide technical assistance and troubleshooting support for various clients across industries.

As a Technical Support Representative, you will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism.

You must have prior call center experience, reside within 80km of our office, and possess strong proficiency in English, both written and spoken.

Responsibilities:
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Stay up-to-date on products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow company protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes and customer experience
  • Meet performance metrics including resolution time, customer satisfaction, and attendance
Requirements:
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits:
  • HMO Coverage plus a dependent
  • Rank & File: ₱100,000 coverage
  • Supervisors/Managers: ₱120,000 coverage
  • Dental Coverage
  • In-house dental assistance worth ₱5,000
  • Free meal during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
  • Frequent disinfection, fogging of workplace
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
  • Social engagement and networking opportunities
About Us:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck.

Our team members enjoy a range of benefits, including HMO coverage, dental coverage, and allowances for rice, clothing, laundry and meals.

We believe in creating an environment where every employee feels valued and supported, with opportunities for growth and promotion.

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