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Technical Resolution Analyst

1 week ago

Taguig, National Capital Region, Philippines UnitedHealth Group Full time

Are you a motivated and detail-oriented individual looking for a challenging role in technical support? We are seeking a Help Desk Technician Senior to join our team at UnitedHealth Group.

In this role, you will be responsible for providing technical support to our customers, troubleshooting complex issues, and collaborating with internal teams to resolve problems. You will also be expected to stay up-to-date with technology trends and maintain current knowledge about deployed technologies and how they affect the business.

Key Responsibilities:

  • Empathize with end-user needs and provide technology guidance
  • Maintain up-to-date knowledge about deployed technologies and their impact on the business
  • Stay current on technology trends
  • Provide phone support during high volume days and enterprise outages

Required Qualifications:

  • 2+ years of experience in desktop support technology
  • 1+ years working in a high-volume call center environment
  • Experience supporting MAC devices and Operating Systems
  • Proven self-motivated and able to work with little direct supervision