Technical Analyst
4 days ago
Taguig, National Capital Region, Philippines
Technical Analyst - HYBRIDPMC Philippines Taguig, National Capital Region, Philippines
We are currently seeking a highly skilled and dedicated Technical Analyst to become a key member of our Integrations Team. This is a unique opportunity to join a team of innovative professionals who are committed to ensuring the seamless integration of multiple software solutions that are vital to the success of our organisation.
In this role, you will be working with Mulesoft, our core integration tool, and will be responsible for overseeing, designing, and maintaining a number of critical integrations. Your work will directly impact the efficiency and effectiveness of our operations, making this a pivotal role within our organisation.
Key Responsibilities:
- Analyse and troubleshoot integration issues, providing technical support to internal teams.
- Design, develop, and maintain integrations using Mulesoft.
- Collaborate with various teams to understand integration requirements and implement solutions.
- Document integration processes and maintain up-to-date system diagrams.
- Monitor system performance and ensure all integrations function as expected.
- Provide training and guidance to team members on Mulesoft and other integration tools.
- Collaborate with operational teams around the world as required.
- Organisational skills – personal efficiency, time management skills and the ability to prioritise competing demands are key.
- Communication skills – Communicates in written, oral, and presentation formats to best represent and express user and organisational requirements to audiences up to mid-level management.
- Working as part of a Team – Emotional intelligence, the ability to build relationships and collaborate with others is vital. Encourages and maintains a sense of fun.
- Adaptability and Agility – Confident managing activities across more than one project simultaneously. Able to adjust to the unexpected, intelligently and calmly assessing impact and options. Comfortable working in a fast-paced, dynamic environment with cross-functional teams both internally and externally.
- Role model & ethical practice – As a member of the team, you will be expected to demonstrate and lead on the values, initiatives and culture of the organisation.
- Hands-on experience using and implementing Salesforce Sales Cloud, Service Cloud and Revenue Cloud, ideally with knowledge of Pardot, DocuSign and CPQ, in addition to configuring App Exchange integrations with external solutions.
- Custom Development of Flows.
- Ideally experienced using change sets and deployment tools such as Gearset.
- Demonstrable experience of covering the complete project life cycle, in a structured environment (agile methodology) working in sprints.
Entry level
Employment typeFull-time
Job functionInformation Technology
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