Expert Customer Experience Specialist

24 hours ago

Taguig, National Capital Region, Philippines beBeeCustomer Full time ₱300,000 - ₱600,000
Customer Experience Expert Role

We are seeking a seasoned Customer Experience Expert to join our team. As a Product Advocate, you will be responsible for delivering exceptional customer experiences by leveraging your deep product expertise and strong communication skills.

You will troubleshoot and resolve customer issues, optimize support processes, and contribute to our values-driven culture. By collaborating across teams, you will ensure customers achieve their goals while demonstrating ownership, curiosity, and a commitment to continuous improvement.

Key Responsibilities:

  • Provide technical and product support to customers through digital and voice channels.
  • Troubleshoot and resolve complex customer issues, escalating problems effectively.
  • Stay up-to-date on product changes, new features, and integrations, expanding your knowledge proactively.
  • Validate workflows with peers and identify patterns in customer feedback to inform internal discussions.
  • Take ownership of ensuring customers understand key features and benefits aligned with their goals.
  • Meet key performance metrics such as resolution time and customer satisfaction (CSAT).

Requirements:

  • A minimum of 2 years of proven experience in at least one entry-level tech Customer Support or Technical Support role.
  • Strong problem-solving skills with the ability to troubleshoot and resolve complex customer issues.
  • Ability to adapt to change and remain flexible in a dynamic work environment.
  • Excellent English communication skills, both written and verbal, with an empathetic approach.
  • Proficiency with support tools, including live chat and ticketing systems, along with processes and metrics like resolution time, CSAT, and ticket volume trends.
  • Demonstrated ability to manage time effectively and adhere to SLAs.
  • Proficiency in tailoring technical explanations for non-technical audiences.

Benefits:

We offer a collaborative and dynamic work environment where you can grow professionally and personally. You will have access to cutting-edge technology, ongoing training, and opportunities for career advancement.

We value diversity, equity, and inclusion, and strive to create a workplace that reflects these values. We are committed to providing equal employment opportunities to all qualified applicants.

If you are a motivated and experienced Customer Experience Expert looking for a new challenge, please submit your application.

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