Freight Coordinator

2 days ago

Manila, National Capital Region, Philippines beBeeAutonomy Full time $90,000 - $125,000

Are you looking for a role that involves coordinating shipments and ensuring customer satisfaction? As an Account Sales Support Representative, you will support our account sales representatives by coordinating all shipments and proactively communicating with scheduling, load management, and carrier sales.

Our company uses innovative technology to fearlessly reinvent the future of freight. We help shippers, brokers, warehouses, and carriers move more with less.

Key Responsibilities:
  • You will have a good understanding of all operational processes and requirements for customers and be responsible for updating SOPs on a regular basis.
  • Proactively communicate with customers on the status of their shipments and when issues arise.
  • Work cross-functionally with other departments to ensure loads are meeting OTP and OTD.
  • Handle Quote and Book tasks as required by the subset of customers assigned.
  • Assist with the scheduling / rescheduling of appointments as needed.
  • Perform scorecard audits - ensure both external and internal metrics are aligned.
  • Provide customer feedback to our engineering team to continuously improve our core technology.
  • Process accessorials in a timely manner.
Requirements:
  • Excellent written and verbal communication skills both internal and customer-facing.
  • 9+ months work experience at a logistics company with shippers.
  • Experience with scheduling tasks is beneficial but not required.
  • Experience with Quote & Book tasks is beneficial but not required.
  • Strong attention to detail and proactive approach.
  • Analytical skills and solution-oriented mindset.
  • Able to quickly assess and resolve issues.
  • Ability to multitask and prioritize.
  • Able to maintain a level head in high-pressure situations.
  • High level of autonomy.
  • Curious mindset.

We believe our people are our biggest asset. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture.

It is our policy that all offers of employment made shall be contingent upon successful completion of electronic background check(s).

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