Client Relationship Manager
3 weeks ago
Role Summary
The Account Manager plays a vital role in the Service Delivery Unit (SDU) by fostering strong relationships with clients. Key responsibilities include creating and maintaining these relationships, ensuring timely communication, and setting client expectations.
The position requires close collaboration with the Service Delivery Manager (SDM) and the Sales and Marketing teams to achieve target sales and customer satisfaction goals. To be successful, the Account Manager must demonstrate excellent communication and project management skills, a deep understanding of each client's business, and a commitment to delivering on commitments.
Essential Skills and Experience
- 2-5 years' experience in Sales or Account Management
- Strong sales history with measurable performance standards in conversion, margin, and overall revenue
- Ability to match fixed income with variable income (sales commissions equal to or in excess of base pay)
- Familiarity with defined sales techniques and strategies
- Good working knowledge of current internet technologies
- Strong ability to communicate and engage
- Ability to overcome objections
- Excellent presentation skills with confidence presenting findings, analysis, and information
Specialized Knowledge or Skills
- Understanding of online marketing is an advantage
- Exposure to SEO is an advantage
- Work experience with e-commerce companies (.com's) is an asset
- Exposure to western cultures (either traveling, education, or working abroad) is an asset
- Exposure to programming language is a plus
Work Setup
The Account Manager will work on a hybrid setup, with the flexibility to manage work and personal responsibilities effectively.
Key Qualifications
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Strong time management and prioritization skills
• Ability to adapt to changing circumstances
• Strong commitment to customer satisfaction
• Strong results-oriented mindset
• Ability to work in a dynamic and ever-changing environment
• Strong ability to build and maintain relationships
• Strong ability to communicate effectively across all levels of the organization
• Strong ability to work in a collaborative environment
• Strong ability to prioritize tasks and manage time effectively
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