Client Liaison Manager

1 month ago


Quezon City, National Capital Region, Philippines Recruiter PH Full time
Job Title: Client Relationship Manager

Recruiter PH is seeking a highly skilled Client Relationship Manager to join our team. As the primary point of contact between our company and the client's vendor management team, you will play a crucial role in building and strengthening relationships with our clients.

Key Responsibilities:
  • Represent the company on meetings with the client and related entities, ensuring attendance by the required people from our company.
  • Serve as the liaison between the client and our company, facilitating communication and resolving issues.
  • Responsible for creating and updating presentations for business reviews with the client.
  • Coordinate with the client and operations to schedule weekly and monthly business reviews.
  • Facilitate huddles with first-line vendor managers and present KPI data as necessary.
  • Attend to all client escalations and work with operations and support to resolve issues.
  • Communicate updates from the client to operations and support.
  • Prepare and/or review the monthly invoice sent to the client.
  • Handle the logistics for client visits and ensure that client needs are met.
Requirements:
  • Bachelor's degree (B.A.) from a college or university, or one to two years related experience and/or training, or equivalent combination of education and experience.
  • At least two (2) years of experience in the field/industry.
  • At least one (1) year of management experience in any related department.
  • Experience with launching telecom programs.
  • Global experience with inbound sales programs.
  • Must be fluent in Mandarin and English.
  • Must be amenable to work on a flexible schedule.
  • Must be amenable to work on-site (VXI Bridgetowne).
Competencies:
  • Customer Focus.
  • Verbal and Written Communication Skills.
  • Exceptional Interpersonal Skills.
  • Organizational Understanding.
  • Quality Orientation.
  • Results Achievement.
  • Conflict Management.
  • Strategic Planning.
  • Data Analysis and Interpretation.
  • Flexibility.
  • Consultation/Negotiation.
  • Time Management.


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