Client Liaison Manager
1 month ago
Recruiter PH is seeking a highly skilled Client Relationship Manager to join our team. As the primary point of contact between our company and the client's vendor management team, you will play a crucial role in building and strengthening relationships with our clients.
Key Responsibilities:- Represent the company on meetings with the client and related entities, ensuring attendance by the required people from our company.
- Serve as the liaison between the client and our company, facilitating communication and resolving issues.
- Responsible for creating and updating presentations for business reviews with the client.
- Coordinate with the client and operations to schedule weekly and monthly business reviews.
- Facilitate huddles with first-line vendor managers and present KPI data as necessary.
- Attend to all client escalations and work with operations and support to resolve issues.
- Communicate updates from the client to operations and support.
- Prepare and/or review the monthly invoice sent to the client.
- Handle the logistics for client visits and ensure that client needs are met.
- Bachelor's degree (B.A.) from a college or university, or one to two years related experience and/or training, or equivalent combination of education and experience.
- At least two (2) years of experience in the field/industry.
- At least one (1) year of management experience in any related department.
- Experience with launching telecom programs.
- Global experience with inbound sales programs.
- Must be fluent in Mandarin and English.
- Must be amenable to work on a flexible schedule.
- Must be amenable to work on-site (VXI Bridgetowne).
- Customer Focus.
- Verbal and Written Communication Skills.
- Exceptional Interpersonal Skills.
- Organizational Understanding.
- Quality Orientation.
- Results Achievement.
- Conflict Management.
- Strategic Planning.
- Data Analysis and Interpretation.
- Flexibility.
- Consultation/Negotiation.
- Time Management.
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