Client Relationship Manager

3 weeks ago


Quezon City, National Capital Region, Philippines RecruiterPH Full time

Job Summary

At RecruiterPH, we are seeking a skilled Client Relationship Manager to join our team. As a key member of our Client Services department, you will be responsible for building and strengthening relationships with our clients, ensuring their needs are met, and driving business growth.

Key Responsibilities

  • Represent the company on meetings with clients and related entities, ensuring attendance by the required people from our team.
  • Act as a liaison between clients and our company, facilitating communication and resolving issues.
  • Develop and present business reviews to clients, highlighting key performance indicators (KPIs) and strategic initiatives.
  • Coordinate with clients and our Operations team to schedule business reviews and other meetings.
  • Collaborate with our Vendor Managers to facilitate huddles and present KPI data as necessary.
  • Attend to client escalations, working closely with our Operations and Support teams to resolve issues promptly.
  • Communicate updates from clients to our Operations and Support teams, ensuring seamless communication.
  • Prepare and review monthly invoices sent to clients, ensuring accuracy and timeliness.
  • Handle logistics for client visits, ensuring that their needs are met and exceeded.

Qualifications

  • Bachelor's degree (B.A.) from a college or university, or equivalent combination of education and experience.
  • At least two (2) years of experience in the field/industry.
  • At least one (1) year of management experience in any related department.
  • Preference for experience with launching telecom programs and global experience with inbound sales programs.
  • Fluency in Mandarin and English is a must.
  • Able to work on a flexible schedule and be amenable to working on-site (VXI Bridgetowne).

Competencies

  • Candidate must possess excellent customer focus, verbal and written communication skills, and exceptional interpersonal skills.
  • Strong organizational understanding, quality orientation, results achievement, and conflict management skills are essential.
  • Data analysis and interpretation, flexibility, consultation/negotiation, and time management skills are also required.


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