Customer Support Specialist

2 weeks ago


Mandaluyong City, National Capital Region, Philippines Focus Global Inc. Full time
Job Title

Customer Relations Associate

About this Role

The Customer Relations Associate will play a pivotal role in supporting the Focus Global team in delivering exceptional customer support experiences. This involves building meaningful relationships with our clientele and ensuring timely resolution of after-sales service issues.

Key Responsibilities
  • Stakeholder Communications: Engage with customers, ensure proper coordination, and handle after-sales service issues.
  • Relationship Management: Foster trust and rapport with clients, maintaining strong, engaging relationships.
  • Product Knowledge: Develop a thorough understanding of Focus Global's products to provide optimal support.
  • Resolution: Monitor customer queries, identify solutions, and escalate concerns to relevant stakeholders.
  • Documentation and Analysis: Track recurring customer concerns, assess service quality, and recommend improvements.
  • Process Improvements: Develop strategies to enhance customer service operations, productivity, and profitability.
Requirements
  • Bachelor's Degree in Hospitality Management, Business, or a related field.
  • Experience with Google Business Suite (GDocs, Gsheets) and Microsoft Office tools.
  • Ability to quickly set up courses of action for sudden customer concerns.
  • Excellent interpersonal skills and a genuine desire to help people.
  • Collaboration with cross-functional teams and sharing ideas.
About Focus Global

Focusing on innovation and marketing of home furnishing products, we're a world-class brand, and we're looking for talented individuals to join our team.



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