Customer Support Specialist
3 weeks ago
Unlock your potential and thrive in a dynamic environment with Solid Lyndelle Manpower Services Inc.
As a Support Ambassador, you will be the first point of contact for our customers, providing top-notch service and troubleshooting support through email, phone, and chat.
Key responsibilities include:
- Providing friendly and efficient service to the travel community
- Handling and resolving customer complaints
- Responding professionally to inbound phone calls, including urgent situations
- Identifying and escalating issues appropriately
- Composing thoughtful and accurate messages or customizing prepared responses to customers through deferred channels
- Researching information and troubleshooting problems using available resources
- Arbitrating in situations between users
- Monitoring and controlling numerous concurrent tasks in tandem
- Proactively and independently working to meet targets and goals
Requirements:
- No experience is needed for college graduates, while SHS grads must have 1 year of non-BPO experience
- Availability for a regular schedule of 40 hours a week, including weekends and holidays
- Patience, empathy, and a unique ability to manage stress
- Skilled and eloquent in writing
- Good communication and interpersonal skills
- Ability to work in Rockwell Business Center Sheridan, Mandaluyong City
We offer a competitive remuneration package, comprehensive medical and insurance coverage, and a positive work culture that fosters growth and development.
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