Healthcare Customer Support Specialist

1 month ago


Mandaluyong City, National Capital Region, Philippines Neksjob Full time

Neksjob is seeking a skilled Healthcare Customer Support Specialist to join our team.

Job Summary

We are looking for an experienced professional who can provide exceptional customer service and support to our clients in the healthcare industry. As a Healthcare Customer Support Specialist, you will be responsible for handling inbound calls from customers and health providers, assisting with requests for doctors appointments, medicine replenishment, health insurance claims, and answering inquiries about health insurance coverage.

About Us

Neksjob is a leading provider of innovative solutions in the healthcare industry. We pride ourselves on delivering high-quality services that meet the evolving needs of our clients. Our mission is to improve the lives of individuals and communities through accessible, affordable, and excellent healthcare services.

Key Responsibilities

  • Handle inbound calls from customers and health providers in a timely and efficient manner.
  • Assist with requests for doctors appointments, medicine replenishment, health insurance claims, and other related services.
  • Answer inquiries about health insurance coverage, policies, and procedures.
  • Provide accurate information and resolve issues promptly and professionally.
  • Document all interactions with customers and health providers in our database.

Requirements

  • Bachelor's degree in a related field (e.g., healthcare administration, business, or communications).
  • Minimum 2 years of experience in customer-facing roles, preferably in the healthcare industry.
  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment and prioritize multiple tasks.
  • Proficient in Microsoft Office and CRM software.

What We Offer

  • A competitive salary range of $55,000 - $65,000 per year, depending on experience.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A generous paid time off policy.
  • The opportunity to work with a dynamic and growing company in the healthcare industry.

How to Apply

If you are a motivated and detail-oriented individual who is passionate about providing excellent customer service, please submit your application, including your resume and a cover letter, to us.



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