Customer Service Operations Specialist

1 day ago


Pasay, National Capital Region, Philippines Asia Peopleworks Full time

At Asia Peopleworks, we are committed to delivering exceptional customer experiences. As a Customer Service Representative, you will play a vital role in this effort.

About the Role

This is an exciting opportunity to join our team as a Customer Service Representative. In this role, you will be responsible for providing top-notch service to our clients. Your primary objective will be to handle customer inquiries and resolve issues efficiently.

Key Responsibilities
  • Call Handling: Respond promptly to customer calls, taking into account their needs and concerns.
  • Log Management: Accurately log all interactions with customers, ensuring that information is up-to-date and accessible.
  • Cross-Functional Collaboration: Work closely with other departments and branches to ensure seamless communication and coordination.
  • Reporting: Prepare and submit regular reports detailing daily, weekly, and monthly activities.
  • Information Provision: Provide accurate and timely information to customers, addressing their queries and concerns.
  • Complaint Resolution: Handle customer complaints and escalate issues when necessary, working towards resolving problems effectively.
  • Escalated Issues: Address complex customer complaints, employing your problem-solving skills to find suitable solutions.
  • Booking and Cancellation: Facilitate booking requests and cancellations, ensuring smooth transactions.
  • Walk-in Customers: Manage walk-in customers at Pier site or branches, providing assistance and support as needed.
What We Offer

We offer a dynamic work environment where you can grow professionally. Our comprehensive benefits package includes opportunities for personal development, competitive compensation, and rewards for outstanding performance.



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