Senior Branch Manager Lead
17 hours ago
At CEPAT KREDIT FINANCING INC., we are seeking a seasoned professional to assume the role of Senior Branch Manager Lead. This key position is responsible for overseeing the daily operations of our branch office, driving business development, and ensuring the overall success of the location.
About UsWe are a dynamic and rapidly growing financial institution dedicated to providing innovative solutions to our clients. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner in the industry.
Key Responsibilities- Manage and oversee the branch team to ensure effective completion of responsibilities, focusing on productivity, profitability, and growth.
- Conduct regular operation assessments to identify areas for improvement and implement strategies for growth.
- Monitor production and releases, providing updates on branch operations status to stakeholders.
- Maintain excellent client and employee relationships, ensuring quality service delivery.
- Develop and implement programs/processes for employees and clients, actively participating in their creation and implementation.
- Prepare competitors' analysis and market changes reports, submitting them to senior management.
- Spearhead marketing saturation drives to increase brand visibility and drive sales.
- Maintain business partnerships with loan consultants, second-hand car dealers, and other organizations.
- Implement business plans and programs designed by the Marketing Group, delivering results within agreed budgets.
- Report regularly on branch performance to senior management.
- Conduct final checks on loan applications, credit approvals, and loan documents.
- Handle client complaints or concerns escalated by staff members.
- Represent the branch during Management Committee meetings and other internal/external gatherings.
- Degree in Business Management, Sales, or Marketing, or related field preferred.
- At least four years of work experience in branch operations, with two years in a managerial or supervisory capacity.
- Strong technical marketing skills, relevant product knowledge, and industry expertise.
- Excellent communication, decision-making, problem-solving, presentation, interpersonal, and networking skills.
- Able to resolve customer complaints amicably.
- Persuasive, goal-oriented, assertive, creative, innovative, adaptable, and analytical individual.
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