Chief Customer Success Ambassador

14 hours ago

Pasay, National Capital Region, Philippines beBeeCustomer Full time ₱800,000 - ₱1,000,000
Job Description

As a seasoned customer success professional, you will be responsible for ensuring that our mid-market and enterprise customers maximize their value from our platform and are delighted with the experience. You will develop and maintain strong, multi-threaded relationships with key stakeholders and help them achieve their business goals through our solutions.

This role is ideal for someone who thrives on wearing multiple hats as they guide their stakeholders throughout the customer journey, from onboarding new customers to proactively addressing adoption challenges, supporting the customer journey with thought-leadership content, and running the renewal process. Customer value is the key to successful renewals and expansions, and you will focus relentlessly on maximizing the value for customers in your portfolio.

Key Responsibilities:

  • Manage a portfolio of ~40 mid-market and enterprise accounts, maximizing the impact and value of our platform to users, stakeholders, and their business.
  • Onboard new customers, ensuring a seamless integration of our platform into their sales processes.
  • Develop and maintain multi-threaded relationships to ensure a deep understanding of customer business goals and a deployment that helps them achieve their goals.
  • Conduct regular customer check-ins to share outcomes, address any issues, and identify opportunities for optimization and growth.
  • Analyze customer usage metrics to identify features that might provide value and proactively lead upsell conversations.
  • Monitor customer health metrics and develop proactive plans to address areas of concern.
  • Assist with technical support for your customers as needed.
  • Serve as the voice of the customer within our organization, providing product feedback to ensure customer requirements are successfully met.
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