Customer Experience Ambassador

4 weeks ago

Pasay, National Capital Region, Philippines Globe Telecom Full time

Join to apply for the Customer Experience Ambassador role at Globe Telecom.

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Overview

The Retail Specialist for Stores is responsible for optimizing the performance of retail stores by ensuring exceptional customer service, efficient operations, and maximizing sales. They play a pivotal role in overseeing daily operations, implementing strategies to enhance customer experience, and achieving sales targets.

Duties and Responsibilities
  • Assist walk-in subscribers with their concerns and queries.
  • Sells all products and services to walk-in customers.
  • Performs product demonstrations.
  • Accept, screen, evaluate and approve documents received from subscribers.
  • Practice timely and efficient customer delivery thereby achieving targets for the entire team.
  • Complies with agreed shift schedules.
  • Complies with attendance policy including pre-approval of OT; keep own workplace clean and compliant with established 5S standards.
    • Execute functions as required by Iris system policies and procedures, including cashiering (payments) and the acceptance and sale of postpaid/prepaid stocks allocated by the Inventory Custodian.
    • Ensure proper monitoring and resolution of after-sales transactions.
    • Encode in all transactions that are passed on to other support groups, whether at the Head or Regional Office.
    • Ensure proper monitoring and timely transmittal of all subscriber documents to the Credit Library.
    • Able to function as custodian or cashier as the need arises.
    KPIs
    • Achieve Store's sales & revenue targets
    • Achieve favorable results for Line Wait and CSAT/MSP ensuring customer service delivery targets are met
    • Achieve all standards in SLA – all transactions
    • Achieve minimal or ZERO exceptions
    • Full training compliance, i.e. attendance and passing of all examinations
    Top deliverables
    • Achieving and exceeding sales targets.
    • Maintaining high levels of customer satisfaction.
    • Implementing effective visual merchandising strategies.
    • Optimizing store operations for efficiency and profitability.
    • Developing and leading a high-performing store team.
    Certifications

Optional: Certifications in retail management, customer service, or sales techniques may be advantageous, but not mandatory for all positions.

Equal Opportunity Employer

Globe's hiring process promotes equal opportunity to applicants. Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as posting vacancies, selecting, and interviewing applicants.

Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed.

Make Your Passion Part of Your Profession. Attracting the best and brightest talent is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Telecommunications
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