Top IT Professional Wanted

2 days ago

Mandaluyong City, National Capital Region, Philippines beBeeTechnical Full time $60,000 - $85,000
Job Title:

IT Support Specialist


About the Job:

We are seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our clients via phone, email, and chat. Your role will involve managing incidents and requests within our ticketing system, performing daily ticket follow-ups, resolving username and password problems, and providing remote hardware support.

You will also be responsible for troubleshooting software and application issues, as well as providing general 'how-to' inquiries. To be successful in this role, you must have excellent communication skills, be able to multitask, and have experience working in a fast-paced environment.


Key Responsibilities:
  • Provide white-glove service desk support via phone, email, and chat
  • Manage incidents and requests within the ServiceNow ticketing system
  • Perform and document daily ticket follow-ups with end users within respective ticketing system
  • Resolve username and password problems
  • Perform uninstall/reinstall of approved software applications to devices
  • Provide Multifactor Authentication, Single Sign-On and VPN Support
  • Perform software and application support
  • Provide remote hardware support for laptops, tablets, mobile devices, monitors, docking stations, printers and accessories
  • Provide support for general

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