Mortgage Coordinator

We're seeking a detail-oriented and ambitious Mortgage Coordinator to join our team. This role offers an exceptional opportunity to learn from industry-leading systematic processes while building a career in mortgage services.

You'll start by managing 10-15 applications monthly and progress to full capacity (40+ applications) within 90 days. Working closely with our Senior Mortgage Coordinator and Strategy team, you'll develop expertise across all application types while contributing to the systematic excellence that sets our company apart from traditional mortgage brokers.

This role is perfect for someone who thrives on systematic approaches, values continuous learning, and wants to build a career with clear progression opportunities in a fast-growing business.

Key Responsibilities:

• Process and submit mortgage applications prepared by our strategy team with exceptional attention to detail
• Start with simpler refinance applications and progress to complex purchase scenarios under guidance
• Manage application workflows using Broker Engine and Apply Online platforms
• Coordinate with clients, lenders, solicitors, conveyancers, and various third parties
• Handle discharge processes with outgoing lenders and manage settlement coordination

Mortgage Coordination & Problem Resolution:

• Respond to lender MIRs (More Information Required) initially with strategy team support
• Develop autonomy in handling routine MIR responses as experience grows
• Collaborate with our team on complex scenarios requiring expert input
• Learn to anticipate and prevent common application issues through systematic approaches
• Track and resolve application bottlenecks to maintain smooth processing timelines

Systematic Process Execution:

• Follow proven systematic approaches to ensure consistent, high-quality outcomes
• Utilize comprehensive template databases and organizational frameworks
• Maintain meticulous documentation and compliance audit trails
• Execute proactive client communication protocols that support our brand
• Contribute feedback on process improvements and efficiency opportunities

Professional Development & Growth:

• Learn from our experienced team members' systematic methodologies and industry expertise
• Participate in lender training sessions and industry development programs
• Build relationships with key lenders and understand their specific requirements
• Develop specialized knowledge in complex application types
• Contribute to team knowledge sharing and continuous improvement initiatives

Required Skills & Qualifications:

• Mortgage processing experience preferred but exceptional candidates new to the industry will be considered
• Understanding of Australian lending landscape (basic knowledge acceptable, comprehensive training provided)
• Proficiency with Apply Online or similar platforms (training provided for specific systems)
• Administrative or customer service background demonstrating attention to detail and client focus
• Technology comfort for learning new systems and optimizing digital workflows

Benefits:

• Exceptional Learning Environment
• Direct mentorship from experienced team members
• Access to comprehensive training programs and lender relationship development
• Exposure to high-value, complex transactions for sophisticated clients

Clear Career Progression:

• 90-day pathway to full capacity and autonomy
• Potential advancement to Senior Mortgage Coordinator role
• Alternative career paths in settlements management, compliance, or specialized processing
• Professional development support and industry certification opportunities

Growth & Impact:

• Join a fast-growing business with ambitious scaling goals
• Your systematic excellence directly contributes to client satisfaction and business success
• Opportunity to help establish new industry standards for mortgage processing quality
• Potential for increased responsibility and specialized expertise development

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