Chief Operating Officer

2 days ago


Makati City, National Capital Region, Philippines Nityo Infotech Services Philippines Full time
About Us

Nityo Infotech Services Philippines is a reputable organization that provides innovative IT solutions. We are seeking an exceptional individual to fill the role of Managing Director, responsible for driving our company's success.

Job Summary

The Managing Director will oversee the incorporation process, facilitate consultants with necessary information, and manage multiple service desk teams across various clients. This role ensures consistent and efficient delivery of IT support services, adherence to service-level agreements (SLAs), and alignment with organizational goals.

Key Responsibilities
  • Oversee company incorporation process and facilitate consultants with necessary information
  • Manage multiple service desk teams across different clients
  • Ensure consistent and efficient delivery of IT support services
  • Drive process improvements and coordinate resources
Requirements
  • Bachelor's degree in information technology, computer science, or a related field, or equivalent work experience
  • 5-10+ years of experience in IT, with at least 3 years in a leadership position overseeing multiple teams or regions
  • Strong understanding of ITIL principles and practices
  • Experience with service desk software and ticketing systems
Preferred Skills
  • ITIL certification or other relevant IT service management certification
  • Experience managing a global or geographically dispersed service desk team
  • Strong project management skills and experience in leading large-scale IT service delivery initiatives

This is an exciting opportunity for an experienced professional to join our team and drive our company's growth and success.



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