Customer Experience Agent

2 weeks ago

Quezon City, National Capital Region, Philippines Sourcefit Full time

We're seeking a Customer Experience Agent to join our team and be the first point of contact for customers across the country. In this role, you'll provide prompt, courteous, and knowledgeable assistance—helping resolve issues, answer inquiries, and ensure every customer interaction reflects the high standards we're known for.

If you're a strong communicator who enjoys helping others, thrives in a fast-paced environment, and brings a passion for service, we want to hear from you.

Job Details:

  • Work from Home

  • Monday to Friday | 7 AM to 4 PM CST (9 PM to 6 AM PHT) OR 8 AM to 5 PM CST (10 PM to 7 AM PHT)

  • Following US Holidays

Responsibilities:

  • Listen to customer concerns and provide clear, accurate, and timely responses

  • Log service tickets through our internal helpdesk system and route inquiries to the appropriate department

  • Place service calls for hardware, software, and maintenance-related issues on copy/print devices

  • Document all customer interactions and maintain accurate records

  • Collaborate with other departments to ensure swift and effective issue resolution

  • Participate in training sessions to stay up to date with product knowledge and service protocols

  • Perform additional duties as assigned by call center leadership

Qualifications:

  • High school diploma with relevant working experience

  • 3+ years of customer service experience in a call center or similar environment

  • Basic understanding of computer hardware and software

  • Proficiency with Microsoft Office (Excel and Word)

  • Excellent verbal and written communication skills

  • Ability to manage multiple tasks, prioritize effectively, and meet deadlines

  • Strong attention to detail, with a proactive, problem-solving approach

  • Team-oriented, with a willingness to take ownership of work and collaborate across departments

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