IT Service Desk Team Lead

We are seeking a seasoned Global Service Desk Team Lead to drive exceptional IT support and deliver outstanding results.Main Responsibilities:Monitor and coordinate incident resolution, handling escalations effectively.Implement proactive incident management strategies to enhance service efficiency.Team Management:Lead and mentor onshore and offshore Global...

About the RoleAs the IT Service Desk Lead, you will oversee the day-to-day operations of the service desk team, ensuring that all customer inquiries are addressed promptly and professionally.You will work closely with the team to identify areas for improvement and implement changes to enhance service delivery.A key aspect of this role is fostering strong...

Job Description:We are seeking an experienced Service Desk Transformation Lead to join our team at Cognizant Technology Solutions Philippines Inc. This is a challenging role that requires strong leadership skills, ITIL expertise, and the ability to work with global customers.The successful candidate will be responsible for designing and delivering end-to-end...

**Key Responsibilities**Deliver first and second level support in a Service Desk setting, handling calls and assignments from end-users and colleagues professionally and following standard procedures.Provide troubleshooting for various issues, from standard PC failures to critical outages, and manage the distribution of approved software mechanisms.Maintain...

Front Office ManagerJob Summary:The ideal candidate for this position will have extensive experience in leading front desk teams and delivering exceptional customer experiences.Key Responsibilities:Lead the front desk team to ensure seamless operations and high-quality customer service.Develop and implement effective front office policies and...

Job Description:The IT Operations Manager will be responsible for leading the Service Desk team and ensuring that all customer issues are resolved in a timely and professional manner. This includes managing customer relations, analyzing technical support activities, and ensuring that all processes used by the service desk are thoroughly documented.About the...

Company OverviewRecruiter PH is a multinational company that specializes in IT services. We provide cutting-edge solutions to businesses across various industries, and we're always looking for talented professionals to join our team.As a Multilingual Service Desk Analyst, you will play a critical role in ensuring the smooth operation of our services. You...

Nityo Infotech Services Philippines is HiringService Desk (Female)Location: Gil Puyat Ave. Makati CitySet up: HybridSalary: 30,000See complete details below:Service Desk - 30,000 24x7 Shifting, onsite 3x or 4x a week, can be assigned wfh during Saturdays and Sundays— At least 1 to 2 years experience in Technical Support.— Experience in any ticketing...

As an IT Service Desk Expert at Helix, you will be responsible for providing top-notch technical support to our clients. This is an exciting night shift opportunity available for a Service Desk Escalation Specialist.You will be part of a prestigious client that provides IT and cybersecurity services to small and medium businesses. Our client has been in...

Job Title: Service Desk Manager PositionThis position is responsible for managing the Service Desk team, ensuring that customer needs are addressed and service levels are met. The ideal candidate will have strong technical knowledge and leadership skills to drive the team forward.About the Job:The Service Desk Manager Position will be responsible...

About the JobWe are seeking an experienced IT Service Desk specialist to join our team at Nezda Technologies, Inc. As a Virtual IT Help Desk Specialist, you will provide technical support to our customers through various communication channels.Key ResponsibilitiesProvide technical support to customers via phone, email, or chat Troubleshoot and resolve...

Job Description:This role is a critical part of the HireArchi team, responsible for managing service requests and ensuring timely delivery of our products and services. As a Technical Coordination Specialist, you will be the first point of contact for clients and vendors, handling phone calls, emails, tickets, and other communication channels.Mentor junior...

Direct Hiring: IT Service DeskSalary: up to 30,000Location: Sta Rosa LagunaSet up: Onsite reportingSchedule: Day shift, compress sched M-F Qualifications: -Graduate of any course, preferably IT-related courses or relevant qualifications.- Minimum of 2-4 years of service desk experience- With experience on Active Directory or user account management- With...

Job Title: IT Service Desk TechnicianJob DescriptionThe IT Service Desk Technician plays a critical role in ensuring that our employees receive prompt and effective technical support. The successful candidate will be responsible for resolving end-user incidents and requests, analyzing possible causes of hardware, software & network connection failure &...

At White & Case LLP, we are committed to delivering elite legal services to our clients. As a Service Desk Analyst, you will be at the forefront of this commitment, providing exceptional support to our lawyers and staff worldwide.The Service Desk is a critical component of our Global Technology Services, which is responsible for supporting the Firm's...

**Job Overview:**Ceva IT Shared Service is seeking a highly skilled Transition Project Lead to join our team.About the Role:This role requires a seasoned professional with experience in international logistics and business process outsourcing. The successful candidate will lead multicultural project teams in delivering transition projects, utilizing agile...

We are looking for a skilled IT Service Desk Analyst to join our team at IT by Design Philippines Inc. This role requires strong problem-solving skills, excellent customer service, and the ability to prioritize and resolve IT-related incidents effectively.Responsibilities:Respond to IT support requests from end-users via various channels.Identify and resolve...

About the RoleWe are seeking a skilled Service Desk Support Specialist to join our team. As the first point of contact for B2B users, you will troubleshoot end-user issues and provide exceptional customer service.Key Responsibilities:Respond to queries from various channels.Become familiar with clients' applications and processes.Learn fundamental operations...

Requirements and QualificationsTo be considered for this role, you must have:Proven Help Desk Technician experience with a focus on onsite supportOne year of technical support experiencePASSION FOR EXCELLENT CUSTOMER SERVICE AND HELPING USERSExcellent written communication skills for explaining complex technical concepts simplyProficiency in live chat tools...

Job OverviewWe are currently seeking a skilled and experienced professional to join our healthcare team as a Team Lead for Healthcare Services.As a key member of our team, you will be responsible for serving as a content model expert and mentor to your colleagues, providing guidance on practice standards, quality of interventions, problem resolution, and...