Global Customer Experience Leader

1 day ago

Lipa City, Calabarzon, Philippines beBeeStrategic Full time ₱720,000 - ₱960,000
Unlock Your Potential

The Customer Success Manager role offers a unique opportunity to forge lasting relationships with clients, driving their success through exceptional customer experiences.

This position demands strategic thinking, excellent communication skills, and a deep understanding of client needs. You will be responsible for developing and maintaining strong relationships with clients, ensuring their satisfaction and success with our services.

  • Customer Relationship Management — Develop and maintain strong relationships with clients; ensure client satisfaction and success with our services; build trust through regular communication and proactive support
  • Account Management — Review customer accounts, performance metrics, and goals to identify growth opportunities; address and resolve customer issues promptly and effectively; coordinate with support teams to deliver comprehensive solutions
  • Onboarding & Client Success — Facilitate the onboarding process for new customers, providing comprehensive support; ensure smooth transitions and effective use of our services; establish clear expectations and success metrics with clients
  • Customer Advocacy & Retention — Act as the voice of the customer internally, advocating for their needs; work proactively to ensure customer retention and minimize churn; identify expansion opportunities and showcase the value of our services
  • Feedback & Continuous Improvement — Gather customer feedback and collaborate with product and development teams; analyze customer data to provide insights and recommendations; prepare regular reports on customer health and engagement metrics
Key Performance Indicators (KPIs)
  • Client Retention Rate — Maintaining and improving client continuity and satisfaction
  • Net Revenue Retention (NRR) — Growing revenue from existing accounts through upsells and expansions
  • Customer Satisfaction Scores (CSAT/NPS) — Achieving and maintaining positive client feedback
Requirements
  • Proven experience in account management, relationship management, or customer success in the B2B realm; solid business acumen and understanding of the B2B sales cycle
  • Adept at fostering and managing relationships with US-based B2B clients, preferably within business consultancy or recruitment and staffing sectors
  • Experience engaging with top-tier clients (C+-level) with executive-level communication
  • Proficiency in CRM software (e.g., HubSpot) to manage customer relationships and drive progress
  • Strong interpersonal and communication skills that build trust and create exceptional client experiences
  • A self-motivated, results-driven attitude towards customer success
  • Bachelor's Degree in any field
What We Offer
  • Opportunity to work directly with founders and key decision-makers
  • Fully remote work with flexible hours
  • Competitive salary and benefits package

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