Qualitative Interview Coordinator

3 days ago


Pasig, National Capital Region, Philippines beBeeResearch Full time $8,000
Remote Research Host Opportunity

We are seeking a highly skilled and experienced individual to join our Market Research Project Management team as a remote research host.

The successful candidate will be responsible for the day-to-day call management of market research studies, ensuring timely completion and meeting/exceeding client expectations.

Key Responsibilities:
  • Provide technical support to internal and external users via the platform.
  • Assess user technical support needs and offer assistance in a timely manner.
  • Prepare respondents for scheduled interviews and ensure they join on time.
  • Facilitate the start of scheduled interviews and provide troubleshooting support when needed.
  • Support moderator and interpreter training prior to project commencement.
  • Triage and communicate issues to the product development team.
  • Document technical issues and resolutions to support customers and enhance internal processes.
Requirements:
  • Bachelor's degree or equivalent work experience.
  • Proficiency in at least one of the following languages: French, German, Italian, Spanish, Portuguese, Chinese.
  • Experience supporting customers with qualitative online platforms is desirable.
  • Strong working knowledge of Windows and Apple operating systems and product suites; internet browsers (Safari, Microsoft Edge, Chrome, Firefox) and mobile devices (Apple and Android).
  • Previous customer service or call centre experience is an asset.
  • Ability to work effectively in a team environment.
  • Exceptional written and verbal communication skills.
  • Excellent interpersonal skills and ability to interact with all levels within the organization.
  • Capacity to explain technical steps in a friendly, simplistic manner - both verbally and in writing.
  • Well-developed analytical and problem-solving skills to quickly resolve issues and proactively identify potential problems.
  • A self-motivated individual with strong time management, organizational skills, and self-discipline.

Working Hours: 03:00-20:00 EST, Hourly Rate: $8-$10 USD per hour.


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